
Concept explainers
To determine:
Whether the listening skills and behaviors of individuals differ depending on the career they opt for. A list of verbal and non-verbal cues has to be prepared for each member of different professions like business executive, teacher, physician, police officer, attorney, accountant, administrative assistant, mentor or team leader that would display to show if he is listening.
Introduction:
Good communication skills, inter-personal and intra-personal skills, oral and written skills all matter a lot while seeking a good job irrespective of the profile. However, some jobs depend more on hard skills while some look for soft skills.

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Chapter 1 Solutions
MindTap Business Communication, 1 term (6 months) Printed Access Card for Guffey/Loewy's Essentials of Business Communication, 11th
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