EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175644
Author: Munson
Publisher: VST
expand_more
expand_more
format_list_bulleted
Concept explainers
Videos
Textbook Question
Chapter 1, Problem 13DQ
What are the five reasons productivity is difficult to improve in the service sector?
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Lead Story: Identify the key story or insight based on your visualizations.
Shaffer’s 4C Framework: Describe how you applied Shaffer’s 4C principles in the design of your charts.
Gestalt Principles or Preattentive Attributes: Explain how you applied at least one Gestalt principle or preattentive attribute in your chart
For the purpose of process analysis, which of the following measures would be considered an appropriate flow unit for analyzing the main operation of a local accounting firm? Instructions: You may select more than one answer.
a. Number of accountants working each week
b. Number of tax returns completed each week
c. Number of customers with past-due invoices
d. Number of reams of paper received from suppliers
4. Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 a.m. to 8:20 a.m.?
TABLE 2.5 Time Stamps of the Eight Callers Who Called from 8:00 a.m. to 8:20 a.m. to the Reservation Desk of a Ferry Service
Caller
Time In
Time Out
1
8:01
8:05
2
3
4
5
6
8:02
8:07
8:06
8:08
8:09
8:12
8:10
8:15
8:12
8:20
7
8:16
8:19
8
8:17
8:19
5. Based on the data provided in Table 2.5, what is the flow time of callers from 8:00 a.m. to 8:20 a.m.?
6. Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 10:00 a.m.?
TABLE 2.6 Time Stamps of 10 Customers Who Visited a Local Bank Branch from 9:00 a.m. to 10:00 a.m.
Customer
1
2
3
4
5
6
7
8
9
10
Time In
Time Out
9:01
9:07
9:06
9:21
9:08
9:20
9:14
9:19
9:20
9:28
9:26
9:33
9:31
9:39
9:40
9:46
9:44
9:59
9:53
9:57
7. Based on the data provided in Table 2.6, what is the flow time of customers from 9:00 a.m. to 10:00 a.m.?
Chapter 1 Solutions
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
Ch. 1 - Prob. 1EDCh. 1 - Prob. 1DQCh. 1 - Prob. 2DQCh. 1 - Prob. 3DQCh. 1 - Prob. 4DQCh. 1 - Figure 1.1 outlines the operations,...Ch. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Identify the 10 strategic operations management...Ch. 1 - Prob. 9DQ
Ch. 1 - Prob. 10DQCh. 1 - Prob. 11DQCh. 1 - Mass customization and rapid product development...Ch. 1 - What are the five reasons productivity is...Ch. 1 - Prob. 14DQCh. 1 - Prob. 15DQCh. 1 - Prob. 1PCh. 1 - Prob. 2PCh. 1 - This year, Druehl, Inc., will produce 57,600 hot...Ch. 1 - Prob. 4PCh. 1 - Prob. 5PCh. 1 - Prob. 6PCh. 1 - Prob. 7PCh. 1 - Prob. 8PCh. 1 - Browns, a local bakery, is worried about increased...Ch. 1 - Prob. 10PCh. 1 - Prob. 11PCh. 1 - Charles Lackey operates a bakery in Idaho Falls,...Ch. 1 - Prob. 13PCh. 1 - Prob. 14PCh. 1 - Prob. 15PCh. 1 - Prob. 16PCh. 1 - Prob. 17PCh. 1 - Prob. 1CSCh. 1 - Do you think the Uber model will work in the...Ch. 1 - Prob. 3CSCh. 1 - From your knowledge of production processes and...Ch. 1 - Prob. 1.2VCCh. 1 - Prob. 1.3VCCh. 1 - Prob. 2.1VCCh. 1 - Prob. 2.2VCCh. 1 - Prob. 2.3VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- How is Little’s Law currently used in today’s supply chains? Provide an example of where it is used.arrow_forwardHow would you Briefly state your views on music for a Christian school interview?arrow_forward3) Rane Brake Linings manufactures brake pads in a process focused facility; the fixed costs are nine thousand dollars per year, the variable cost is fifty dollars per brake pad, each brake pad sells for two hundred dollars. a) Calculate the breakeven point (in units) for this operation. b) Calculate the breakeven point (in $) for this operation. c) Calculate the profit/loss on a demand of two hundred brake pads per year. Note: You could work out the problem by hand or use excel; in chapter 5, section 5.11 of the Stevenson text, evaluating alternatives (cost volume analysis) is covered with examples; chapter 5 Stevenson lecture power point slides 34 to 44 (chapter 5 lecture: 29.49 mins to 38.87 mins) cover cost volume analysis with examples.arrow_forward
- 1. For the purpose of process analysis, which of the following measures would beconsidered an appropriate flow unit for analyzing the operation of a coffee shop?Instructions: You may select more than one answer. a. Square footage of the store b. Number of employees working each week c. Number of hours the store is open each week d. Number of customers served each weekarrow_forwardLO2-1 1. From the perspective of process analysis, which of the following could be appropriate flow units for a hardware store? a. Number of workers b. Number of cash registers c. Number of customers d. Number of suppliers page 37 2. Over the course of a month, which of the following is most likely to describe an appropriate flow unit for a process analysis of a hospital? a. The number of physicians b. The number of beds c. The square footage of the building d. The number of patients LO2-2 3. At a cruise ship terminal, each day on average 1000 passengers embark on ships. On average, passengers spend 5 days on their cruise before returning to this terminal. If the flow unit is a passenger, then what are the flow rate and flow time of this process? 4. It is election day and 1800 voters vote in their precinct’s library during the 10 hours the polls are open. On average, there are 15 voters in the library and they spend on average 5 minutes in the library to complete their voting. What is…arrow_forwardWhat do you feel is the most effective way to communicate with families? Describe how you have used this/these technique(s).arrow_forward
- PP.52 A manufacturer of solid state drives (SSDs) has projected the next six months of demand to be as shown the table below: Supply/Demand Info Beginning Jan Feb Mar Apr May Jun Forecast (demand) 53,800 53,400 51,000 63,800 49,200 59,000 Regular production Overtime production Subcontract production Ending inventory 4,000 Hired employees Fired employees Total employees 190 Cost variables are as follows: Cost Variables Labor cost/hour $16 Overtime cost/unit $39 Subcontracting cost/unit $35 Holding cost/unit/month $14 Hiring cost/employee $3,100 Firing cost/employee $5,500 Here is some additional relevant (capacity) information: Capacity Information Total labor hours/SSD 4 Regular production units/employee/month 200…arrow_forwardDiscuss how a human resource professional can better gain the confidence of senior management and, thereby, become a key participant/player in the organization’s future.arrow_forwardPP.63 Jupiter, a large candy company, is having great success with its "Swan" family of candy bars. Due to a number of factors they like to plan their production at least six months into the future. The table below contains their demand projections (in tons) for April through September: Supply/Demand Info Beginning Apr May Jun Jul Aug Sep Predicted Sales 45,500 45,100 51,900 52,800 47,900 47,200 Regular production Overtime production Subcontract production Ending inventory 14,400 Hired employees Fired employees Total employees 423 Cost variables are as follows: Cost Variables Labor cost/hour $13 Overtime cost/ton $30 Subcontracting cost/ton $28 Holding cost/ton/month $14 Hiring cost/employee $3,700 Firing cost/employee $5,800 Here is some additional…arrow_forward
- What are the responsibilities and duties of a consultant for a local company who is considering expanding its operations to international markets? How can a local Agriculture and Food Processing company successfully enter international markets?arrow_forwardWhat is an example of how someone would explain how their past personal and professional experience makes you a quality candidate for a teaching position at an Elementary School as a K-6 Teacher?arrow_forwardI need answer typing clear urjent no chatgpt used pls i will give 5 Upvotes.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Foundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning- MarketingMarketingISBN:9780357033791Author:Pride, William MPublisher:South Western Educational Publishing
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Foundations of Business (MindTap Course List)
Marketing
ISBN:9781337386920
Author:William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:Cengage Learning
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Inventory Management | Concepts, Examples and Solved Problems; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=2n9NLZTIlz8;License: Standard YouTube License, CC-BY