Principles of Marketing, Student Value Edition (17th Edition)
17th Edition
ISBN: 9780134461526
Author: Philip T. Kotler, Gary Armstrong
Publisher: PEARSON
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Chapter 1, Problem 1.13AC
Summary Introduction
Case summary:
Many marketers are unable to determine how long a customer can stay with them. This can be simply determined using the
Introduction:
Customer lifetime value or CLV is a tool to determine the relationship with the customers. This helps the company in making decision on production, marketing, sales, and customer support.
To determine: The customer lifetime value.
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