you’re working for the strategic planning team in the distribution for personal care, USA. You’ve been working on an innovation project to increase the efficiency of shipments, ensuring every truck is loaded to full capacity as this represents the best use of Unilever resources and also reduces our environmental impact. In a meeting with customer service, it becomes clear that your objective of efficient shipments is in conflict with theirs. So tell me, 1. What would you say or do to resolve this disagreement? 2. How would you encourage the customer service team to reach an agreement with you? 3. What do you believe is the customer service team’s main priority?
you’re working for the strategic planning team in the distribution for personal care, USA. You’ve been working on an innovation project to increase the efficiency of shipments, ensuring every truck is loaded to full capacity as this represents the best use of Unilever resources and also reduces our environmental impact. In a meeting with customer service, it becomes clear that your objective of efficient shipments is in conflict with theirs. So tell me, 1. What would you say or do to resolve this disagreement? 2. How would you encourage the customer service team to reach an agreement with you? 3. What do you believe is the customer service team’s main priority?
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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you’re working for the strategic planning team in the distribution for personal care, USA. You’ve been working on an innovation project to increase the efficiency of shipments, ensuring every truck is loaded to full capacity as this represents the best use of Unilever resources and also reduces our environmental impact. In a meeting with customer service, it becomes clear that your objective of efficient shipments is in conflict with theirs. So tell me,
1. What would you say or do to resolve this disagreement?
2. How would you encourage the customer service team to reach an agreement with you?
3. What do you believe is the customer service team’s main priority?
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