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- Tariq just bought a new cell phone. He is trying to transfer the contact information from his old phone to his new one, but he isn’t having any success. He called his cell phone carrier’s customer service department. The representative who answered the call was unable to help, so she transferred Tariq to a different department. The representative in that department talked Tariq through the process of transferring the contact information, politely answering any questions Tariq had. The transfer was successful. Two days later, the representative Tariq first spoke to called him to make sure the phone was working as he wished and asked if Tariq had any other questions or problems. Imagine you are Tariq and think about his experience. Using what you learned in this lesson, answer the following questions: Do you think Tariq had a positive customer service experience? Explain why or why not. What did the representatives do to create the experience you think Tariq had? Identify what was…Tariq just bought a new cell phone. He is trying to transfer the contact information from his old phone to his new one, but he isn’t having any success. He called his cell phone carrier’s customer service department. The representative who answered the call was unable to help, so she transferred Tariq to a different department. The representative in that department talked Tariq through the process of transferring the contact information, politely answering any questions Tariq had. The transfer was successful. Two days later, the representative Tariq first spoke to called him to make sure the phone was working as he wished and asked if Tariq had any other questions or problems. Imagine you are Tariq and think about his experience. Using what you learned in this lesson, answer the following questions: Do you think Tariq had a positive customer service experience? Explain why or why not. What did the representatives do to create the experience you think Tariq had? Identify what was…What is involuntary manslaughter? List each part of the definition separately. When you use the Internet to find the explanations, please provide the URL and explain why you think this is a good source of information
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- You are providing your services to online shop of garments. You are a caretaker and it’s your duty to deliver dresses to the customers. You are well aware of customer’s psyche. One day Mr. Smith ordered an expensive dress, wore that dress and returned the dress saying that the size of dress didn’t match his size. You knew that this is not a genuine reason of rejection. You thought the fraudulent element is confirmed as Mr. Smith acted the same way in past years. You decided to write a bad news message to him.Write a letter of rejection to Mr. Smith keeping in mind your purpose, your image, your company’s image and future sales of your products.Can legal gambling have any harmful effects? Describe a form of legal gambling that takes place and some of its harmful effects. If it is harmful why is it allowed in the first place? Is there a way to mitigate these harmful effects?Explain the steps your company has taken to ensure that information remains safe and secure from inappropriate release.
- Imagine that you are a project manager at a construction company and your company is being sued. You are in possession of documents that you know will harm your company’s chances of winning the lawsuit. Can you destroy or change these documents if it improves your company’s chances of winning the lawsuit? What are the consequences of document alteration or destruction that interferes with legitimate discovery requests?Company A’s interest ratio has fallen below the level required by its lender. The lender may not take which action? Multiple Choice Gain representation on the company’s board of directors. Replace the CEO of the company. Demand repayment of the loan. Veto payment of a dividend.Suppose you are working in an organization where your best friend is your colleague. One day due to some technical problem the biometric machine for attendance was not working for one week. Your best friend is coming late to the company daily as he need not have to record attendance. Your friend is happy upon not entering attendance and not coming on time. Whereas you do not agree with him and advised him to correct. He refused to do it so. If you insist on him you will lose your best friend. Based on this choose the type of dilemma you face O a. Personal ethical dilemma O b. Professional ethical dilemma O c. Organizational ethical dilemma O d. Societal ethical dilemma