You will craft the appropriate communication channels based on the following scenario: The background. In any organization there are resources that many employees would like to see distributed more liberally or fairly. For example, salaries, health benefits, tech support, or office space. In a future job, you may be involved in in the process of deciding how such resources should be allocated, perhaps asking fellow employees about their interests and desires. If you do need to gather such information, you must be careful not to raise employees' expectations or to imply any promises about future allocations. Your task instead is to seek colleagues' input in order to aid the decision-making process. The final decision might or might not meet employees hopes. In this task, you are the assistance to Voletta Williams, the facilities manager for TrustUs Insurance Company. You have been asked to inquire about current and anticipated office-space needs among a staff of 55 employees, 35 of whom currently work in cubicles and 20 of whom have private, enclosed offices. The company has leased more space in the adjacent building and will be able to expand the square footage in some of the cubicles and provide separate offices to eight to ten of the employees currently in cubicles. The purpose. Voletta Williams wants you to obtain information directly from the employees regarding their current work spaces so that she can devise a space-allocation plan that makes sense for the daily business activities at TrustUs Insurance Company. She needs practical workoad information and evidence from each staff member so that she can present a plan of action to senior managers. She does not want you to make any implicit promises regarding office facilities; she wants you to just gather information. The audience. All employees value their individual office spaces, so you can expect a good deal of excitement and anxiety resulting from this inquiry. Consider how you will write in a friendly and reassuring way to your colleagues and at the same time encourage them to make fact-based case for their individual needs and desires. You do not want to end up with an inflated, impassioned wish list of little use to your boss. At the same time, you also do not want to unnecessarily incite panic among employees regarding the future of their space. The communication strategy. You will need to provide employees with the basic facts (background) regarding current space distributions and the possibility of enhancements to some of the cubicles and offices. Also let them know about the evidence they should supply if they are currently in a cubicle and want to be considered for larger or enclosed work spaces (for example, a business-related need for privacy, inadequate document storage, communication patterns with other cubicles or offices, or technology needs that affect work space). Be clear that you are gathering the information for Williams and the senior managers and that you must receive the information by a particular deadline. Throughout your written communication, cultivate a reassuring tone and a rhetoric that shows your understanding of the issue's importance, but be careful not to make promises or claims that have not yet been confirmed by your superiors.
You will craft the appropriate communication channels based on the following scenario:
The background. In any organization there are resources that many employees would like to see distributed more liberally or fairly. For example, salaries, health benefits, tech support, or office space. In a future job, you may be involved in in the process of deciding how such resources should be allocated, perhaps asking fellow employees about their interests and desires. If you do need to gather such information, you must be careful not to raise employees' expectations or to imply any promises about future allocations. Your task instead is to seek colleagues' input in order to aid the decision-making process. The final decision might or might not meet employees hopes.
In this task, you are the assistance to Voletta Williams, the facilities manager for TrustUs Insurance Company. You have been asked to inquire about current and anticipated office-space needs among a staff of 55 employees, 35 of whom currently work in cubicles and 20 of whom have private, enclosed offices. The company has leased more space in the adjacent building and will be able to expand the square footage in some of the cubicles and provide separate offices to eight to ten of the employees currently in cubicles.
The purpose. Voletta Williams wants you to obtain information directly from the employees regarding their current work spaces so that she can devise a space-allocation plan that makes sense for the daily business activities at TrustUs Insurance Company. She needs practical workoad information and evidence from each staff member so that she can present a plan of action to senior managers. She does not want you to make any implicit promises regarding office facilities; she wants you to just gather information.
The audience. All employees value their individual office spaces, so you can expect a good deal of excitement and anxiety resulting from this inquiry. Consider how you will write in a friendly and reassuring way to your colleagues and at the same time encourage them to make fact-based case for their individual needs and desires. You do not want to end up with an inflated, impassioned wish list of little use to your boss. At the same time, you also do not want to unnecessarily incite panic among employees regarding the future of their space.
The communication strategy. You will need to provide employees with the basic facts (background) regarding current space distributions and the possibility of enhancements to some of the cubicles and offices. Also let them know about the evidence they should supply if they are currently in a cubicle and want to be considered for larger or enclosed work spaces (for example, a business-related need for privacy, inadequate document storage, communication patterns with other cubicles or offices, or technology needs that affect work space). Be clear that you are gathering the information for Williams and the senior managers and that you must receive the information by a particular deadline. Throughout your written communication, cultivate a reassuring tone and a rhetoric that shows your understanding of the issue's importance, but be careful not to make promises or claims that have not yet been confirmed by your superiors.
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