You supervise a sizable group of people, perhaps 20 or more employees, including a number of individuals who do different jobs but are in the same labor grade or on the same pay scale. For example, maybe you work in food service where you have a general category that could be called food service aide, but within that category there are three or four different jobs (e.g., food preparation aide, cafeteria aide, dining room aide, or tray line worker). Or perhaps you supervise in the patient billing division of accounting where your employees have three job titles – outpatient biller, inpatient biller, Medicare biller – that are all on the same pay scale. You have been directed by your immediate supervisor to introduce cross-training into your department and develop a cross-training plan by which you will be able to prepare all of your employees working in the same general labor grade to perform all jobs in the department in that labor grade. Is cross-training for everyone? Why or why not. What information would you need to create a cross-training plan? How would you approach an employee who is unwilling to cross-train?
You supervise a sizable group of people, perhaps 20 or more employees, including a number of individuals who do different jobs but are in the same labor grade or on the same pay scale. For example, maybe you work in food service where you have a general category that could be called food service aide, but within that category there are three or four different jobs (e.g., food preparation aide, cafeteria aide, dining room aide, or tray line worker). Or perhaps you supervise in the patient billing division of accounting where your employees have three job titles – outpatient biller, inpatient biller, Medicare biller – that are all on the same pay scale. You have been directed by your immediate supervisor to introduce cross-training into your department and develop a cross-training plan by which you will be able to prepare all of your employees working in the same general labor grade to perform all jobs in the department in that labor grade.
Is cross-training for everyone? Why or why not.
What information would you need to create a cross-training plan?
How would you approach an employee who is unwilling to cross-train?
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