With respect to the above process, consider the following questions: 1.Who are the actors in this process? 2.Which actors can be considered to be the customer (or customers) in this process? 3.Identify the activities in the above case-study?

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 3.11A
icon
Related questions
Question
Read the case study of your scenario and write the answer of the following questions
Consider the following process for the admission of graduate students at a university In
order to apply for admission, students first fill in an online form. Online applications are
recorded in an information system to which all staff members involved in the admissions
process have access to. After a student has submitted the online form, a PDF document is
generated and the student is requested to download it, sign i and send it by post together.
with the required documents, which include:
• Certified copies of the previous degree and academic transcripts.
• Results of the English language test.
• Curriculum vitae.
When these documents are received by the admissions office, an officer checks the
completeness of the documents. If any document is missing, an e-mail is sent to the
student. The student has to send the missing documents by post. Assuming the
application is complete, the admissions office sends the certified copies of the degrees to
an academic recognition agency, which checks the degrees and gives an assessment of
their validity and equivalence in terms of local education standards. This agency requires
that all documents be sent to it by post, and all documents must be certified copies of the
originals. The agency sends back its assessment to the university by post as well.
Assuming the degree verification is successful, the English language test results are then
checked online by an officer at the admissions office. If the validity of the English language
test results cannot be verified, the application is rejected (such notifications of rejection are
sent by e-mail). Once all documents of a given student have been validated, the admission
office forwards these documents by internal mail to the corresponding academic
committee responsible for deciding whether to offer admission or not. The committee
makes its decision based on the academic transcripts and the CV. The committee meets.
once every 2 to 3 weeks and examines all applications that are ready for academic
assessment at the time of the meeting. At the end of the committee meeting, the chair of
the committee notifies the admissions office of the selection outcomes. This notification
includes a list of admitted and rejected candidates. A few days later, the admission office
notifies the outcome to each candidate via e-mail. Additionally, successful candidates are
sent a confirmation letter by post.
With respect to the above process, consider the following questions:
1. Who are the actors in this process?
2.Which actors can be considered to be the customer (or customers) in this process?
3.Identify the activities in the above case-study?
4.What value does the process deliver to its customer(s)?
5. What are the possible outcomes of this process?
6. What are the objects involved in above case-study?
Transcribed Image Text:Read the case study of your scenario and write the answer of the following questions Consider the following process for the admission of graduate students at a university In order to apply for admission, students first fill in an online form. Online applications are recorded in an information system to which all staff members involved in the admissions process have access to. After a student has submitted the online form, a PDF document is generated and the student is requested to download it, sign i and send it by post together. with the required documents, which include: • Certified copies of the previous degree and academic transcripts. • Results of the English language test. • Curriculum vitae. When these documents are received by the admissions office, an officer checks the completeness of the documents. If any document is missing, an e-mail is sent to the student. The student has to send the missing documents by post. Assuming the application is complete, the admissions office sends the certified copies of the degrees to an academic recognition agency, which checks the degrees and gives an assessment of their validity and equivalence in terms of local education standards. This agency requires that all documents be sent to it by post, and all documents must be certified copies of the originals. The agency sends back its assessment to the university by post as well. Assuming the degree verification is successful, the English language test results are then checked online by an officer at the admissions office. If the validity of the English language test results cannot be verified, the application is rejected (such notifications of rejection are sent by e-mail). Once all documents of a given student have been validated, the admission office forwards these documents by internal mail to the corresponding academic committee responsible for deciding whether to offer admission or not. The committee makes its decision based on the academic transcripts and the CV. The committee meets. once every 2 to 3 weeks and examines all applications that are ready for academic assessment at the time of the meeting. At the end of the committee meeting, the chair of the committee notifies the admissions office of the selection outcomes. This notification includes a list of admitted and rejected candidates. A few days later, the admission office notifies the outcome to each candidate via e-mail. Additionally, successful candidates are sent a confirmation letter by post. With respect to the above process, consider the following questions: 1. Who are the actors in this process? 2.Which actors can be considered to be the customer (or customers) in this process? 3.Identify the activities in the above case-study? 4.What value does the process deliver to its customer(s)? 5. What are the possible outcomes of this process? 6. What are the objects involved in above case-study?
Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning