Why do you think Ms. Hill decided to use a theoretically based way to get the new employees trained on the new computer system, rather than just mandate that they all be trained in it and start using it? **Case Study Ms. Hill**At the recent clinic strategic planning meeting, the team members (administrators, healthcare providers, clinic staff, and community members) decided it was time to upgrade the patient management system to include a comprehensive electronic medical record (EMR) system. This includes converting all paper medical records to e-records, implementing patient exam room e-charting, and installing an e-patient communication system for making appointments, requesting prescription refills, and making payments. Fortunately, the clinic had enough money in its reserve account to pay for this system upgrade. It was decided that the project would begin with establishing a training computer lab so every employee would be trained on the mock computer software prior to any clinic implementation.Because Ms. Hill, the training administrator, was familiar with behavioral theories, she used the Social Learning Theory to evaluate the training process instead of merely implementing the training without any evaluation plans. Ms. Hill wanted to make the training a positive experience, so she used the Diffusion of Innovations Theory and let employees volunteer to attend the training sessions. She selected this theory instead of conducting the training by department because she knew that the innovators would seek out the training first and their positive comments would encourage the early adopters to sign up next. After word spread through the clinic, the early majority employees completed the training. Lastly, Ms. Hill had to get a bit creative with a small incentive to get the late majority and laggards to attend the last training session. After each group of employees received 20 hours of computer training, she conducted a satisfaction survey.The categories of survey questions followed the constructs of the Social Learning Theory (see Table 4-7).**Table 4-7 How Social Learning Theory Constructs Guide Research Questions**| Construct | Question ||-----------------------|---------------------------------------------------------------------------------------------------------------|| Behavioral capability | Did the staff leave the training with enough knowledge and skills to perform the specific EMR system that affects their clinic duties? || Expectations | At the training, did the staff receive an overview of how the EMR system affects their specific clinic operation as well as expectations for specific outcomes in other areas of the clinic? || Self-efficacy | Did the staff experience enough hands-on computer time during the training to feel confident implementing specific behavioral changes via the EMR system? || Environment | Is the clinic environment changing to accommodate individual staff needs, for example, location of new computers, online screen viewing, and so on

INTRODUCTION: It is widely accepted that employee training is essential for businesses to ensure…

Why do you think Ms. Hill decided to use a theoretically based way to get the new employees trained on the new computer system, rather than just mandate that they all be trained in it and start using it?

Why do you think Ms. Hill decided to use a theoretically based way to get the new employees trained on the new computer system, rather than just mandate that they all be trained in it and start using it?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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