Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80% of the activities cause 20% of the delay in services. Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments. All complexity is bad.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Please provide reason for the correct option and also give reason for the incorrect options

Which of these is a true statement?
Select an answer:
Almost half the work done in service processes add no value for the customer.
80% of the activities cause 20% of the delay in services.
Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments.
All complexity is bad.
Transcribed Image Text:Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80% of the activities cause 20% of the delay in services. Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments. All complexity is bad.
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