A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour. The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk. Activity TimeActivityActivity(minutes)Performed ByStart- 17Service technician217Service technician326Service technician415Inspector53Billing clerk67Billing clerk725Shipping clerkEnd- Round your answers to the nearest whole number. What is the service rate for the service technician? minutes/unitWhat is the labor utilization rate (%) for the billing clerk? %What is the labor utilization rate (%) for the service technician? %Calculate the labor utilization rates (%) for the inspector and the shipping clerk.Inspector utilization: %Shipping clerk utilization: %What job represents the bottleneck in this process?The job is the bottleneck. **Labor Utilization Rate Assessment****b. Billing Clerk Utilization:**- Calculate the labor utilization rate (%) for the billing clerk.- Input your answer in the text box provided.**c. Service Technician Utilization:**- Calculate the labor utilization rate (%) for the service technician.- Input your answer in the text box provided.**d. Inspector and Shipping Clerk Utilization:**- Calculate the labor utilization rates (%) for the following roles: - Inspector Utilization: Input your answer in the text box provided. - Shipping Clerk Utilization: Input your answer in the text box provided.**Identifying the Bottleneck:**- Determine which job represents the bottleneck in this process.- Use the dropdown menu to select the job you believe is the bottleneck. ### Medical Equipment Testing and Calibration Process**Overview:**A medical equipment testing and calibration service process involves several steps carried out by different personnel at a service center. The process includes handling by service technicians, an inspector, billing and shipping clerks, and coordination with the customer for equipment pickup.**Process Flow:**1. **Start:** The customer brings the equipment to the center.2. **Steps 1-3:** Performed by service technicians who are cross-trained and can execute these steps interchangeably: - **Step 1:** Takes 7 minutes. - **Step 2:** Takes 17 minutes. - **Step 3:** Takes 26 minutes.3. **Step 4:** An inspector conducts this step alone, taking 15 minutes.4. **Parallel Activities (Steps 5, 6, and 7):** - **Step 5:** Billing clerk prepares the invoice (3 minutes). - **Step 6:** Customer is contacted for pick-up (7 minutes). - **Step 7:** Shipping clerk packs the equipment (25 minutes).**Average Throughput:**The process handles three equipment units per hour.**Diagram Explanation:**The diagram illustrates the sequential and parallel flow of activities from start to end. After initial processing steps (1-3), the path splits into parallel activities (5, 6, and 7) post-inspection in step 4.**Resource Allocation:**- **Service Technicians:** 3 technicians for steps 1-3.- **Inspector:** 1 inspector for step 4.- **Billing Clerk:** 1 clerk for steps 5 and 6.- **Shipping Clerk:** 1 clerk for step 7.**Table of Activities:**| Activity | Activity Time (minutes) | Activity Performed By ||----------|-------------------------|------------------------|| Start | - | || 1 | 7 | Service technician || 2 | 17 | Service technician || 3 | 26 | Service technician || 4 | 15 | Inspector || 5 | 3 | Billing clerk || 6 | 7 | Billing clerk || 7 | 25 | Shipping clerk || End | - | |**Calculation Task:**-

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Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

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A medical equipment testing and calibration service is shown below. The customer usually brings the equipment to the service center. The service process requires service technicians to perform three process steps #1 to #3. Each technician is cross-trained so they can perform any of the three steps. The inspector does step #4 alone. After step #4, two parallel work activities are performed. That is, a shipping clerk packs the work (step #7), while simultaneously, a billing clerk prepares the invoice (step #5), and the customer is contacted by phone for pick-up (step #6). The average throughput is three equipment units per hour.

The table below shows the work content of the process steps, activity times in minutes per unit, shared and non-shared work activities, and the type of resource required. There are three service technicians on duty, one inspector, one billing clerk, and one shipping clerk.

	Activity Time	Activity
Activity	(minutes)	Performed By
Start	-
1	7	Service technician
2	17	Service technician
3	26	Service technician
4	15	Inspector
5	3	Billing clerk
6	7	Billing clerk
7	25	Shipping clerk
End	-

Round your answers to the nearest whole number.

What is the service rate for the service technician?

minutes/unit
What is the labor utilization rate (%) for the billing clerk?

%
What is the labor utilization rate (%) for the service technician?

%
Calculate the labor utilization rates (%) for the inspector and the shipping clerk.

Inspector utilization: %

Shipping clerk utilization: %

What job represents the bottleneck in this process?

The job is the bottleneck.