What is the difference between brand identity and brand image? Indicate the two key benefits of the Elena Marin + XFashion collaboration for each of the brands. What strategies would you recommend for XFashion to strengthen its brand image among plus-size fashion consumers? Indicate two strategies.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section: Chapter Questions
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XFashion, established in 2016 in San Francisco, has disrupted the fashion retail industry. With input from the customer, who completes fashion surveys, and collaboration between artificial intelligence (AI) and human stylists, the online styling service eliminates the need for customers to shop for clothing or even browse online. XFashion delivers a personalized selection of fashion products right to the customer door on a regular schedule, determined by the customer. Customers can keep all the products or return what they do not like. Personal stylists and algorithms use this feedback as data to get better at determining the preferred style for each customer. XFashion CEO Lisa Camwell says that the company is transforming the way people shop. To do that, the company employs more than 3,000 stylists and more than 75 data scientists. Camwell says that digging through racks of clothing at the mall or trying to find a perfect pair of pants by visiting dozens of stores online is crazy. “I just don’t believe that could possibly be the future.

For example, in September 2019, well-known high-end fashion designer Elena Marin launched a capsule collection that leveraged XFashion’s expertise in data science to help Elena Marin’s namesake brand launch plus-sizes for the first time. “It came about because we basically had been working together since 2017. They came to me and asked if this is a category I’d like to get into. I said I've been dying to get into it, but we have to do this right. They have all the good data and the analytics about what this customer wants, and I want to make her feel beautiful, so I was able to bring that to life,” Marin shared.

What is the difference between brand identity and brand image? Indicate the two key benefits of the Elena Marin + XFashion collaboration for each of the brands. What strategies would you recommend for XFashion to strengthen its brand image among plus-size fashion consumers? Indicate two strategies.

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