need help on # 9 and 11 Chapter 2 | Corporate Strategy, Performance, and SustainabilitTABLE 2.2 Some Common Operations Performance Measuresei mit orl ansom i ewosbni aidAPerformance categoryMeasuresFinancial• Net profit margin (net income after taxes/net sales)Current ratio (current assets/current liabilities)Inventory turnover (cost of goods sold/average inventory value)• Total cost compared to standard or desired cost (purchase, labor, manufacturing,and transportation cost; e.g., purchasing efficiency = actual purchases/purchase goal)%3DProductivitySingle-factor productivity (outputs/labor $; outputs/material $)Multiple-factor productivity (outputs/[labor $ + material $ + energy $])• Number of defects per unit, or number of complaints per customer• Cost of poor quality (scrap losses + warranty costs + rework costs + return costs)Average time between product failuresag Product returns per units sold; warranty claims per units sold• Number of work centers/processes using statistical process controlNumber of employees with quality trainingNumber of quality awards receivedPercentage of suppliers with quality certifications• Order delivery time accuracy; order quantity accuracy idovs• Customer satisfaction scoreQualitySLGnd wollscuTOR oonsisbobrogCustomer service200 elaisiem bns Todalaedi diw aleoo Jugni oeeorosb ofon coalehsiam geso Complaint resolution time• Number of customer services availableenuaom viivonbongev Time needed to change delivery schedules, to change a customer's order o• Number of stockouts per periodCodeugusd broneo Completeness of websiteubniinim Ioo Isdolg sri ai taiog ai srea boog ACsu bioAG o pe gauNumber of "friends" on social websitesCall center capabilities• Number of service awards receivedujuk coubrogrede sson elsinstem bns 10dai rot elzoab cosp bice uNumber of business ethics and sustainability initiatives adopted• Percentage of purchases from small, minority, or women-owned suppliersPercentage reduction in greenhouse gas emissions (carbon footprint) sniaud 18• Number of fair trade products purchasedPercentage of waste recycledPercentage of suppliers that are ISO 14000 certifiedNumber of ethics/sustainability awards receivedEthics and sustainabilityto pe perretr prpeco00Gorvitonbortpit emd smo8 notesmunaim sd oalebrognceg on17or almost $5 million in profits per hour." These profits were not necessarily the result of something Exx-on Mobil'ss managers did particularly well; they were caused in large part by uncontrollable environmental drmance, and Sustainability5.1 Whatgies, and how are they different from corporate strategies?6. What ao operations strategies have to do with core competencies? erwadnoasb bnsscoldeto1mHow can operations align its strategies with that of the corporation?n8. What does performance measurement have to do with corporate strategy? ubog sbsu ist bni7.9.What is a balanced scorecard?How is a dashboard different from a scorecard?2onad orvw bne10.What is big data? Big data analytics?12. What is business ethics? How does that differ from corporate social responsibility?uloa) 2M13. What is a fair trade product?11.What is sustainability? Is this a new concept?To what does the triple bottom line refer? 0021 bovio l1lei ort nomsq a gu14.15.buoL toibliud bns a8r2 2swgribliud bos oocAW 1203 6DISCUSSION QUESTIONS20LAGG 135What would be a good mission statement for your university?1.CMO2.How would you rank, in order of importance, the three competitive dimensions for your university? For yourfavorite restaurant?3. Explain economies of scale using a manufacturing firm and then your university.4.Using a bank and then a fast-food outlet, describe all of the seven customer service aspects.What is the core competency of McDonald's? Southwest Airlines? Can they do it better than all oftheir competitors?5.6. Strategy trade-offs must be considered in operations. Describe what these might be for a high-quality racingbicycle manufacturer and then a low-cost bicycle manufacturer.rspoL ponLe7. Why are performance measures so important to the organization?How can financial and productivity measures be both good and bad for tracking a firm's performance?9. Using the formula for labor productivity, describe all the ways a firm could increase labor productivity.10. Using table 2.2, list a number of performance measures you might use for a sandwich shop and thenCOUCGLUGQ 908.your university.How could a balanced scorecard help improve a firm's performance measurements? Design one for your per-11.formance as a student.1000Why is big data analytics becoming so important now?Could a small business use big data analytics? Explain. brs 25idivitoubonq no1st-signiz orb scluple3130012.Are there any fair trade producers in the United States today?14.15.13.How could your university use the triple bottom line? Is it already using it?EXERCISES AND PROJECTS1. Go online and find the mission statements of three organizations not mentioned in this chapter and analyzethem for completeness. See if you can improve each mission statement. Which of the three strategies doeseach organization use to compete? Defend your answer.Go online to www.zappos.com and pretend you are looking for some shoes or clothing for a graduation cere-2.mnlovee was, how willing the employee was to help you, and how long you had him or heronl project and report on what hemony or party. Be picky. Don't buy anything. Report on how long it took before you were talking to someone,

Answer 9 Balance scorecard is a form of report which help companies to achieve a high level of performance excellence requires a much broader set of performance measures that are aligned to their strategies. Answer 11 Big Data : In operation management big data means there are voluminous data set of all the operations carried inside & outside the company. Big data are also used to optimize operations and supply chain management capabilities. Big Data Analytics : It means that latest operation management has a varieties of operations such as forecasting , risk analysis , inventory management , warehouse management , supply chain management , logistics management. These all operations carried out with the help of large collection of big data.