Answer the following 1. What are the issues mentioned in the case?2. If you are Betty, how would you have responded to the complaint of Neal Coleman about Lynecia?3. Are Lynecia’s actions and treatment toward betty considered insubordination? List all the reasonsthat might fall under insubordination. Betty Rolander is the supervisor of the Secretarial Support Unit in Monumental Services Corporation. Herunit's main responsibility is to provide secretarial support to the three (3) groups making up theAdministrative Support Division: the Property Services, Purchasing, and Auditing departments. See theorganizational chart below.ADMINISTRATIVE SUPPORT DIVISION(Bud Fuller)PropertyPurchasingAuditingServices(Helen Mahan)(Jerry Corder)LeasingMaintenanceSecretarialSupport(Betty Rolander)(Lynecia Jackson)Betty supervises four (4) secretaries in the unit, and during her first year as a supervisor, she had to facea major personnel problem in the form of Lynecia Jackson. Lynecia, 28, has been with Monumental foralmost six (6) years, holding various clerical and secretarial positions during her career there.Lynecia has a "bad attitude problem" that drove Betty crazy. Lynecia is arrogant, inconsiderate, andargumentative when dealing with other people. She even snaps and becomes very defensive when Bettynotes some problems and errors with her work.Betty found out that Lynecia's attitude has always been an issue. The previous bosses had writtencomplaints about her poor ways of dealing with people; however, the organization never did anythingabout it.Betty assumes that Lynecia's attitude results from the company's reorganization that led to Betty'spromotion. Before the reorganization, Lynecia was under Helen Mahan's supervision. Lynecia and Helengot along, and Lynecia has become a loyal and devoted follower of Helen. However, Helen was reassignedas manager of a new department, and Betty found out that Lynecia applied for the supervisory job butwas turned down.One afternoon, Betty received a complaint from Neal Coleman, the vice president in Monumental'sOperations Division. The issue was Lynecia's rude attitude toward Coleman's secretary, Miriam. Accordingto Coleman, Lynecia insulted and argued with Miriam over the phone. Betty decided to talk to Lynecia to discuss the subject matter. Upon discussing the problem, Lyneciasnapped at Betty, telling her she is the real problem and has a bad attitude.Betty was surprised by Lynecia's remark but continued to explain what Mr. Coleman said and why Lyneciahas to improve her phone manner. Lynecia kept on denying the allegation and argued with her boss formore minutes. The discussion ended without any firm decision.After the confrontation, Lynecia has become more rude and hostile toward Betty. Lynecia has startedtalking about Betty behind her back, saying that Betty's ability as a supervisor is poor and that she's alwaysaway from her desk. Lynecia even complained Betty to her former boss, Helen. The complaint made Helengive Betty a "friendly advice" to stay closer to her desk. Betty followed the advice hesitantly and limitedher work to her desk area.That went on for weeks until Jerry Corder asked Betty's department for support. Part of Betty's job is tosupport and serve Jerry Corder's Auditing Department. However, Betty told Corder that she could nothelp him anymore because of complaints about her being away from her desk too much. Corder couldn'tbelieve what he had heard and marched into Bud Fuller's office with Betty in tow. Fuller listened toCorder's complaint and then asked Betty to explain. She told everything to Fuller, from Lynecia's badattitude toward her, her complaints, and Helen's advice. The meeting happened on a Thursday afternoon.After the said meeting, Bud Fuller gathered the managers and staff in the Administrative Services Divisionand made the following announcements.1. Betty Rolander and her staff no longer report to Helen Mahan but directly to Bud Fuller.2. Betty is the supervisor in charge of the unit, and she is not away from her desk too much.3. If there are problems with Betty, they should be brought first to Betty's attention, and if that isnot satisfactory, then to Bud Fuller.Helen and Lynecia were shocked by the announcements. Lynecia seemed to improve for a week or twobut started to criticize Betty again. During this time, Betty summoned Lynecia to train the floater-secretarywho would sit in for Lynecia for her upcoming vacation. Lynecia agreed and committed that she can finishthe training quickly but had not trained the floater by the end of the week.Learning this, Betty canceled Lynecia's vacation leave because she did not prepare her replacement asdirected but gave Lynecia the chance to regain her vacation if she could train the replacement in the weekbefore her scheduled vacation. Lynecia eventually did what was told but did it fairly. During that week,Betty received permission from Bud Fuller to give Lynecia a written disciplinary notice.

The present case study of Monumental Service Corporation it can be easily understandable that…

What are the issues mentioned in the case? 2. If you are Betty, how would you have responded to the complaint of Neal Coleman about Lynecia? 3. Are Lynecia’s actions and treatment toward betty considered insubordination? List all the reasons that might fall under insubordination

What are the issues mentioned in the case? 2. If you are Betty, how would you have responded to the complaint of Neal Coleman about Lynecia? 3. Are Lynecia’s actions and treatment toward betty considered insubordination? List all the reasons that might fall under insubordination

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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