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Ways to compensate the disappointed customer loss: 1. Call the individual involved. 2. Describe the problem and apologize. 3. Explain:  a. Why problem occured?  b. What you are doing to resolve it.  c. How will you prevent it frrom happening again. 4. Follow up a letter that documents the phone call and promotes goodwill. Explain these questions in detail.

Ways to compensate the disappointed customer loss: 1. Call the individual involved. 2. Describe the problem and apologize. 3. Explain:  a. Why problem occured?  b. What you are doing to resolve it.  c. How will you prevent it frrom happening again. 4. Follow up a letter that documents the phone call and promotes goodwill. Explain these questions in detail.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Ways to compensate the disappointed customer loss:

1. Call the individual involved.

2. Describe the problem and apologize.

3. Explain:

 a. Why problem occured?

 b. What you are doing to resolve it.

 c. How will you prevent it frrom happening again.

4. Follow up a letter that documents the phone call and promotes goodwill.

Explain these questions in detail.

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