Use the two more mature levels of Ethical (Moral Character) Development Model to elaborate how you would apply each of these levels to ethically to avoid the identified customers’ complaints identified in case 1 (Q1). State clearly which complaints are avoided and it is expected all complaints of case 1 should be addressed. (Note: Each point of the levels must address at least one complaint.)

Use the two more mature levels of Ethical (Moral Character) Development Model to elaborate how you would apply each of these levels to ethically to avoid the identified customers’ complaints identified in case 1 (Q1). State clearly which complaints are avoided and it is expected all complaints of case 1 should be addressed. (Note: Each point of the levels must address at least one complaint.)

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

See similar textbooks

Similar questions

Alcohol
Corporate social Responsibility is an organization's obligation to minimize positive stakeholders benefits while minimizing the negative effect to action. Using any organization of your choice evaluate social corporate responsibility of the organization to respect to staff development, equal opportunity statements, written antidiscrimination policies, commitment to reporting on CSR, policies to restrict the use of child labor suppliers, policies on fair trade, and commitment to protect local community.
You are the chief ethics officer of a multinational social networking website. You receive reports from multiple employees working within the company that data of customers who have left the network (Those who cancelled their social network profile) is still being used by the company, and the company does not monitor the ad content properly for hate, and illegal content. What would you do with the information obtained? Explain and provide appropriate reasoning. Take into consideration the legal/ethical implications of your decision.
What does a privacy policy seek to achieve? What are the most important aspects of a sound privacy policy? Creating a privacy policy entails what responsibilities and issues? What steps should be done to prevent a privacy policy lawsuit in the future?
Registered external auditors must have the knowledge and skills to perform their function and should be honest. There are also a number of other attributes or fundamental principles of ethical behavior, which all auditors should have and these are identified in professional external auditing standards issued by IRBA as follows:· integrity· objectivity· professional competence and due care· confidentiality· professional behaviorThe following actions taken by registered external auditors are example of non-compliance with one or more principles listed above; Question 4 Peter Kent the registered auditor in charge of the audit of Advetech Ltd, charged the client a fee for auditprocedures that he knew had not actually been carried out.
I need help in formulating the importance of the study of the Business Research Title: The Impact of Covid 19 on Corporate Social Responsibility
Many consumers rely on product reviews posted online, presumably by ordinary citizens describing their authentic experiences. Unfortunately, though, Amazon and Yelp, the most prominent of the many Internet review sites, have been called out for fake and paid-for reviews. Amazon has threatened to sue people posting fake public reviews. Why is it important that online reviews or testimonials be trustworthy?
You're going to have a party at your house. Your friends will bring their own alcohol and/or recreational drugs. What if one of your friends gets intoxicated, leaves your house, gets into their car, drives away, and then gets into an accident with another car, killing the driver and severely injuring the passenger in that car. Your friend had minor injuries. Did you (i.e. the host of the party) have a "duty of care" to the driver that died and the passenger that was injured? Please do some research (e.g. Canlii, Google) and find a Canadian legal case on this issue. Provide the name of the case, year and which court decided the case. Then provide a brief overview of the facts, the legal test for duty of care, and explain what the court decided.
Which consideration in ethical decision making can be considered when receiving gifts.
As a customer care manager of a laptop company, you have been informed about a customer complaint that the battery gets heated up and leads to shut down of the device. Your company does not produce batteries and your terms and conditions specify that customers will have to directly deal with the battery manufacturer in case of a battery problem. Your direct report has told the same to the customer. The customer however insists that since she purchased the laptop from you, it is your responsibility to fix the problem. You realize that customer’s point is valid. How should you think about resolving this issue?Holding on to your terms and conditions and insisting that customer talk directly to the company that manufactures battery Reprimanding your direct report of not being able to handle such problems at his end Asking your seniors for counsel and advice Immediately replacing the battery since customer satisfaction is critical
1
Visiting the Child Welfare Information Gateway. I need help answering the following question What are the primary responsibilities of the health care industry in preventing child abuse and neglect, responding to child abuse and neglect, and supporting and preserving families? What circumstances should be present (or what considerations should be made) before removing a child from the guardianship of the parent?