US Airlines receives an average of 500 calls per hour from customers who want to make reservations, where the times between calls follow an exponential distribution. It takes an average of three minutes to handle each call. Each customer who buys a ticket contributes $100 to US Airlines profit. It costs $15 per hour to staff a telephone line. Any customer who receives a busy signal will purchase a ticket from another airline. How many telephone lines should US Airlines have? Base your answer on an appropriate simulation. Does it matter whether the service times are exponentially distributed or gamma distributed? Experiment to find out.
US Airlines receives an average of 500 calls per hour from customers who want to make reservations, where the times between calls follow an exponential distribution. It takes an average of three minutes to handle each call. Each customer who buys a ticket contributes $100 to US Airlines profit. It costs $15 per hour to staff a telephone line. Any customer who receives a busy signal will purchase a ticket from another airline. How many telephone lines should US Airlines have? Base your answer on an appropriate simulation. Does it matter whether the service times are exponentially distributed or gamma distributed? Experiment to find out.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
Related questions
Question
US Airlines receives an average of 500 calls per hour from customers who want to make reservations, where the times between calls follow an exponential distribution. It takes an average of three minutes to handle each call. Each customer who buys a ticket contributes $100 to US Airlines profit. It costs $15 per hour to staff a telephone line. Any customer who receives a busy signal will purchase a ticket from another airline. How many telephone lines should US Airlines have? Base your answer on an appropriate simulation. Does it matter whether the service times are exponentially distributed or gamma distributed? Experiment to find out.
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 4 steps with 2 images
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Recommended textbooks for you
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.