8. Jim McDonald, manager of the fast-food hamburger restaurant McBurger, realizes that providing fast service isa key to the success of the restaurant. Customers who have to wait very long are likely to go to one of the otherfast-food restaurants in town next time. He estimates that each minute a customer has to wait in line beforecompleting service costs him an average of 30 cents in lost future business. Therefore, he wants to be sure thatenough cash registers always are open to keep waiting to a minimum. Each cash register is operated by a part-time employee who obtains the food ordered by each customer and collects the payment. The total cost foreach such employee is $9 per hour.During lunch time, customers arrive according to a Poisson process at a mean rate of 66 per hour. The timeneeded to serve a customer is estimated to have an exponential distribution with a mean of 2 minutes.Determine how many cash registers Jim should have open during lunch time to minimize his expected total costper hour.

Given- Arrival rate (λ) = 66 per hourService rate (μ) = 602=30 per hour

Answered: 8. Jim McDonald, manager of the…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

An M/M/1 queueing system has that customers arrive to it at a rate of 5 per hour, i.e., its interarrival times between two consecutive arrivals follows an exponential distribution with parameter 5 per hour. This question will ask you to evaluate two options for designing the server in the system. Both options for the single server provide the same service for the customers in the queueing system but they cost different amounts to implement. In addition, the total costs of the queuing system are the implementation costs plus the customer costs. Currently, the customer costs are $100 per hour per customer in the queueing system. In comparing these options, it costs us $100 per hour per customer in the queueing system. (a) The first option for the server is one that has a service time that follows an exponential distribution with mean 10 minutes. Determine L, W, Lq, and Wq for this system. (b) The second option for the server is one that has a service time that follows an…
For an additional fee, a customer purchasing a Whirlpool appliance, such as washing machine, can purchase a three year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Whirlpool service provider. When a person with Whirlpool service contract needs to repair an appliance such as washing machine, he or she calls the whirlpool repairs and parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. This process is very lengthy. It may take two weeks to schedule a repair visit.In above case what changes could be made to make this process more efficient with the development of Information system. Discuss in detail various phases of System Development life cycle that are involved in this case.
[Queuing Theory - Operations Research] RBMC Industry manufactures a special printing according to customer specifications with respect to the number of sheets the machine can produce per hour. With this, there is a $50 increase in the production rate x. A shop owner is considering buying one of these machines. From his past experiences, the owner estimates that the arrival rate is three per hour and each order averages 500 sheets. Contracts signed by the owner, and the customer says that there will be a penalty of 10$ per late order per hour. It is assumed that the actual production time is exponential. (a) Formulate the cost model as a function of the production rate x. (b) Determine the optimal production rate the owner should specify in his purchase of the machine from RBMC. Hint: Get the derivative of the cost function.
Suppose the waiting time at a certain checkout counter is bi-modal. With probability 0.85, the waiting time follows an exponential distribution with a mean waiting time of four minutes. With probability 0.15, the waiting time equals 20 minutes. a) Compute the mean and median waiting time at the checkout counter. b) Compute the variance of the waiting time at the checkout counter. c) Compute the probability that an individual customer waits longer than 5 minutes at the checkout counter.
In an M/M/1 queueing system, the arrival rate is 7 customers per hour and the service rate is 12 customers per hour. Note: Round your answers to 3 decimal places. What is the probability that the server will be idle? What is the probability of having exactly 4 customers in the system? What is the probability of having 4 or fewer customers in the system?
Proctoring Enabled: Chapter 12 Computer Simulati. O Save & Exit Submit Saved Help You have determined that waiting times at a toll booth are uniformly distributed over the interval 50 to 110 seconds. Your simulation generates the following random numbers. Complete the table with the waiting time associated with each random number. (Round your answers to the nearest whole number.) Random Number Waiting Time 0,64 0.87 0.57 Mc Graw Hill Next < Prev 5 of 5 ASUS
In a queueing system, customers arrive once every 3 hours (standard deviation = 4) and services take 2 hours (standard devlation = 6.2). (Do not round intermediate calculations. Round your answer to three decimal places.) What is the average time a customer will spend in the system (in hours)? hours
A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed. Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 37 calls per hour. The service rate per line is 24 calls per hour. (a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.) P(0)=P(1)=P(2)=P(3)= (b) What is the probability that an agent will be denied access to the…
The program coordinator is out of town at a conference and you, as the assistant program coordinator, find yourself besieged by dozens of students needing permission to get into a very popular (but closed) class. Student arrivals are governed by the Poisson distribution with a mean of 5 minutes. Telling the students that they can't get into the closed class takes about 3 minutes, and this average is exponentially distributed. About how long does it take a student to wait in line and receive your valuable service?
A single server queuing system with a Poisson arrival rate and exponential service time has an average arrival rate of 9 customers per hour and an average service rate of 13 customers per hour. The probability of 6 customers in the system is : a. 0.9661 b. 0.8899 c. 0.3077 d. 0.03388
Let a queuing system have the Kendall model (M/M/1) : (GD/infinity/infinity). Assume A < µ. Does W, for the service discipline FIFO equal W, for the service discipline SIRO? O I have no idea. no yes It cannot be determined.
Customers arrive at a one window drive according to a poison distribution with mean of 10 minutes and service time per customer is exponential with mean of 6 minutes. The space in front of the window can accommodate only three vehicles including the serviced ones. Other vehicles are have to wait outside this space. Calculate:a. A. probability that an arriving customer can drive directly to the space in front of the windowb. Probability that an arriving customer will have to wait outside the directed space c. How long an arriving customer is expected to wait before getting the service?

SEE MORE QUESTIONS

Recommended textbooks for you

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Practical Management Science

Operations Management

ISBN:

9781337406659

Author:

WINSTON, Wayne L.

Publisher:

Cengage,

Operations Management

ISBN:

9781259667473

Author:

William J Stevenson

Publisher:

McGraw-Hill Education

Operations and Supply Chain Management (Mcgraw-hi…

Operations Management

ISBN:

9781259666100

Author:

F. Robert Jacobs, Richard B Chase

Publisher:

McGraw-Hill Education

Business in Action

Operations Management

ISBN:

9780135198100

Author:

BOVEE

Publisher:

PEARSON CO

Purchasing and Supply Chain Management

Operations Management

ISBN:

9781285869681

Author:

Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson

Publisher:

Cengage Learning

Production and Operations Analysis, Seventh Editi…

Operations Management

ISBN:

9781478623069

Author:

Steven Nahmias, Tava Lennon Olsen

Publisher:

Waveland Press, Inc.

SEE MORE TEXTBOOKS