This is my last question can you please help me. Read chapter 7 and write a paragraph in which you give your own ideas and comments on the general topic.
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This is my last question can you please help me.
Read chapter 7 and write a paragraph in which you give your own ideas and comments on the general topic.
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- What are five to seven roles in a core segment of a customer service business. They should be mission-critical roles, ones that are key to competitive advantage and revenues. How would you evaluate organizational needs for these positions. What data needs to be collected and from whom? Consider both qualitative and quantitative information. how you will gather this information. Consider the role of surveys and historical data as well as strategies like the Delphi technique, the nominal group technique, and creating scenarios.What are the potential pitfalls of implementing the compareTo method incorrectly?Five (5) examples of business-related data collected by companies or organizations either from their customers or as a result of day-to-day business processes. Classify these according to whetherthey are qualitative data, discrete quantitative data or continuous quantitativedata. Identify also the scale of measurement for each.
- An ice cream company wants to learn more about its customers, their ice cream preference, and their ice cream purchasing habits. They have created a survey and it is...not good. The survey contains the following types of ineffective survey questions: A vague questionnaire item A double-barreled question, and A subjective question In your initial post, please provide an example of how the ineffective ice cream survey questions might be constructed. Include one vague question, one double-barreled question, and one subjective question. And remember...it needs to focus on the ice cream preferences and purchasing habits of the customers. Your discussion post will only contain the 3 questions. Do not explain why they are ineffective! Just type out your questions and submit them.Assume that a research study included the following question: "Why do you prefer a gasoline powered car over an electric powered car?" Explain how you would code possible responses to this question. (Note: explore all that you think might be possible answers, not just how you would answer the question). Develop possible responses and the category groupings you would use.Heavenly Chocolates would like to use the sample data to determine if online shoppers who spend more time and view more pages also spend more money during their visit to the website. The company would also like to investigate the effect that the day of the week and the type of browser have on sales. Managerial Report - Datafile: Shoppers Use the methods of descriptive statistics to learn about the customers who visit the Heavenly Chocolates website. Include the following in your report. Develop a scatter diagram and compute the sample correlation coefficient to explore the relationship between the time spent on the website and the dollar amount spent. Use the horizontal axis for the time spent on the website. Discuss.
- 2. What do we do and how do we use data to improve customer experiences?Your client (SuperSpool) imports hand-spun wool yarns from Australia and New Zealand. They have very little market share as they just started their business in the summer of 2021. Their biggest competitor is ClassicYarn. They want to increase awareness of their great products with the goal of gaining market share in the U.S. To help develop your agency's recommendations, you want to execute a survey of people who design knitting and crocheting patterns for customized clothing using specialty yarns. Which of the following questions is probably the BEST to use? A)Do you prefer hand spun yarns and American made products? B) Yes or No: Do you think ClassicYarn is a socially responsible company? C) On a scale of one to five with five meaning you strongly agree and one meaning you strongly disagree, how important is it that yarns you buy are made in the U.S.A.? D) Given current supply chain issues, knowing ClassicYarn uses only fibers made in the U.S.A., would you agree its products are more…To help you collect the most useful data for your mar-keting plan, develop a three-column table: 1 In column 1, list the information you would ideallylike to have to fill holes in your marketing plan. 2 In column 2, identify the source for each bit of in-formation in column 1, such as doing an Internet search, talking to prospective customers, lookingat internal data, and so forth.3 In column 3, set a priority on information you willhave time to spend collecting by ranking each item: 1 = most important; 2 = next most impor-tant, and so forth.
- Customers feedback needs to be part of every employee’s evaluation when that employeehas customer contact”. Do you agree or disagree? Explain your positionUsually we distribute questionair or survey to get answers from audiance. But can we use questionair or survey to get Questions or concerns from the audiance toward a specific theme/subject??Percentage of sales obtained from new products & services is a performance indicator to measure the: 1.financial perspective 2.intrnal process 3.customer perspective 4.innovation and growth perspective