Things to remember:   • Use the 7 Habits of Highly Effective People to answer the question. • You can use other material from the course like leadership style, ethics and decision making. • There are professional people in this story. • There are unprofessional people too. • There are also bully(ies) in the story. • You can be nice, or you can be rational. • This is a true story. • Please respond with at least three paragraphs of text. • Citations are not required.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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The World Bank has a learning and development office with some difficult

leadership and culture issues. The office has a total of 11people with a team of 6

and a team of 5. The director, Farrell, hired an employee because he thought she was attractive. While she was educated, her education was not in any field that related tothe office’s mission. The employee was a trained speech pathologist. The role she was hired for was as a program manager in a learning and development organization. She was assigned to a team with two scientists, one junior and one senior. There was another member of the team, who was new and could best be described as a person with poor self-image. Susan, the speech pathologist, decidedshe would take the leadership role in her team of 4 people using passive aggressive behaviors, while co-opting another team member with poor self-image. The leader of the team had over 40 years of experience and was two pay grades above her; Farrell had the title of team leader. The director did not attempt to stop Susan from her organizational takeover. This divided the office into two factions. Farrell enjoyed the conflict until it got to the point work was not able to get done. What would you do if you were Farrell’s boss?

 

Things to remember:

 

• Use the 7 Habits of Highly Effective People to answer the question.
• You can use other material from the course like leadership style, ethics and decision making.
• There are professional people in this story.
• There are unprofessional people too.
• There are also bully(ies) in the story.
• You can be nice, or you can be rational.
• This is a true story.
• Please respond with at least three paragraphs of text.
• Citations are not required.
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