The following information pertains to telephone calls to a motel on a typical Tuesday. Use Table 18.4. Period Morning Afternoon Evening Service Rate Incoming Rate (calls (calls per minute per Number of per minute) operator) 2.1 2.3 1.6 Click here for the Excel Data File Period Morning Afternoon Evening W₂ Pw 1.5 1.0 .5 a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) 0.576 0.594 0.597 Operators 2 3 AWI 4
The following information pertains to telephone calls to a motel on a typical Tuesday. Use Table 18.4. Period Morning Afternoon Evening Service Rate Incoming Rate (calls (calls per minute per Number of per minute) operator) 2.1 2.3 1.6 Click here for the Excel Data File Period Morning Afternoon Evening W₂ Pw 1.5 1.0 .5 a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) 0.576 0.594 0.597 Operators 2 3 AWI 4
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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