Survey Data Overall Satisfaction Rating 3 3 4 1 3 5 433AGANA AW54W 3 2 4 5 4 5 3 4 4 Typical Visits per Week 2 1 1 0 221NNNN 3 NINONN 2 1 1 2 0 2 2

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
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The manager of a full-service health exercise club recently conducted a survey of 20 members. The objective of the survey was to determine the satisfaction level of the club's customers. In addition, the
survey asked for several demographic factors such as age and gender. The data from the survey are available below. Complete parts a and b below.
Click the icon to view the survey data.
a. One of the key variables is "Overall Service Satisfaction." This variable is measured on an ordinal scale as 5 = very satisfied 4 = satisfied 3 = neutral 2 = dissatisfied 1 = very dissatisfied. Develop a
frequency distribution for this variable and discuss the results.
Construct a frequency distribution.
Overall Service
Satisfaction
1
2
3
4
5
Satisfaction
1
Frequency
1
2
3
4
5
- 00
1
7
8
The frequency distribution suggests that the members are mostly neutral or satisfied.
b. Develop a joint relative frequency distribution for the variables "Overall Service Satisfaction" and "Typical Visits per Week." Discuss the results.
Visits per Week
0
1
2
0
0
0
0
0
0
IT
3
Total
(Round to two decimal places as needed.)
3
0
0
Total
0.05
0.05
0.35
0.40
0.15
1.00
Transcribed Image Text:The manager of a full-service health exercise club recently conducted a survey of 20 members. The objective of the survey was to determine the satisfaction level of the club's customers. In addition, the survey asked for several demographic factors such as age and gender. The data from the survey are available below. Complete parts a and b below. Click the icon to view the survey data. a. One of the key variables is "Overall Service Satisfaction." This variable is measured on an ordinal scale as 5 = very satisfied 4 = satisfied 3 = neutral 2 = dissatisfied 1 = very dissatisfied. Develop a frequency distribution for this variable and discuss the results. Construct a frequency distribution. Overall Service Satisfaction 1 2 3 4 5 Satisfaction 1 Frequency 1 2 3 4 5 - 00 1 7 8 The frequency distribution suggests that the members are mostly neutral or satisfied. b. Develop a joint relative frequency distribution for the variables "Overall Service Satisfaction" and "Typical Visits per Week." Discuss the results. Visits per Week 0 1 2 0 0 0 0 0 0 IT 3 Total (Round to two decimal places as needed.) 3 0 0 Total 0.05 0.05 0.35 0.40 0.15 1.00
Survey Data
Overall Satisfaction Rating
3
3
4
1
3
AWA SE
5
4
3
4
4
245 43353 +
2
4
3
3
3
4
4
Print
Typical Visits per Week
2
Done
1
1
0
NNONIINWN - NNN INNO
2
2
1
2
2
2
1
2
3
2
1
1
2
0
2
2
-
Transcribed Image Text:Survey Data Overall Satisfaction Rating 3 3 4 1 3 AWA SE 5 4 3 4 4 245 43353 + 2 4 3 3 3 4 4 Print Typical Visits per Week 2 Done 1 1 0 NNONIINWN - NNN INNO 2 2 1 2 2 2 1 2 3 2 1 1 2 0 2 2 -
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