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Suppose the owner of a drive-thru fast food restaurant want to ensure that customers receive exactly the items that were ordered. To do this, the owner requires its employees to double check the contents of each bagged order against the customer's receipt, prior to handing the order over to the customer. If there is a discrepancy, the bag is thrown out and the order is remade. An order that is thrown out would best fall under which of the 4 basic costs of quality? Group of answer choices a Internal failure b External failure c Prevention c Appraisal d Conformance

Suppose the owner of a drive-thru fast food restaurant want to ensure that customers receive exactly the items that were ordered. To do this, the owner requires its employees to double check the contents of each bagged order against the customer's receipt, prior to handing the order over to the customer. If there is a discrepancy, the bag is thrown out and the order is remade. An order that is thrown out would best fall under which of the 4 basic costs of quality? Group of answer choices a Internal failure b External failure c Prevention c Appraisal d Conformance

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Suppose the owner of a drive-thru fast food restaurant want to ensure that customers receive exactly the items that were ordered. To do this, the owner requires its employees to double check the contents of each bagged order against the customer's receipt, prior to handing the order over to the customer. If there is a discrepancy, the bag is thrown out and the order is remade. An order that is thrown out would best fall under which of the 4 basic costs of quality?

Group of answer choices
a Internal failure
b External failure
c Prevention
c Appraisal
d Conformance
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