Step 3 Check for credit rating (15 min) Step 1 Check loan documents and put them in order (15 min) Step 5 Complete paperwork Step 2 Categorize loans (20 min) for new loan (10 min) Step 4 Enter loan application into the system (12 min) A FIGURE 5.1

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Managers at the First Community Bank are attempting to shorten the time it takes customers with approved
loan applications to get their paperwork processed. The flowchart for this process, consisting of several differ-
ent activities, each performed by a different bank employee, is shown in Figure 5.1. Approved loan applications
first arrive at activity or Step 1, where they are checked for completeness and put in order. At Step 2, the loans
are categorized into different classes according to the loan amount and whether they are being requested for
personal or commercial reasons. While credit checking commences at Step 3, loan application data are entered
in parallel into the information system for record-keeping purposes at Step 4. Finally, all paperwork for setting up
the new loan is finished at Step 5. The time taken in minutes is given in parentheses.
Which single step is the bottleneck, assuming that market demand for loan applications exceeds the ca-
pacity of the process? The management is also interested in knowing the maximum number of approved loans
this system can process in a 5-hour workday.

Step 3
Check for credit rating
(15 min)
Step 1
Check loan documents
and put them in order
(15 min)
Step 5
Complete paperwork
Step 2
Categorize loans
(20 min)
for new loan
(10 min)
Step 4
Enter loan application
into the system
(12 min)
A FIGURE 5.1
Transcribed Image Text:Step 3 Check for credit rating (15 min) Step 1 Check loan documents and put them in order (15 min) Step 5 Complete paperwork Step 2 Categorize loans (20 min) for new loan (10 min) Step 4 Enter loan application into the system (12 min) A FIGURE 5.1
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