Since you are the team’s leader, your supervisor has asked you to meet with the members and then prepare a written report that addresses the following:1. What challenges do you expect the team will face because of its multicultural makeup?2. How can you help the team overcome these challenges?3. What are the opportunities presented by the multicultural makeup of the team?

A multicultural team is where all members arise from various nations & cultures. Generally,…

Answered: Since you are team's leader, your…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Caribbean Team Vibes and Whatever! Karen Brown sat in her office and thought about her 20-year career at Bright Lights Corporation(BLC). Her success at BLC has been from her own efforts and management. She had improveddiversity for the team she led, launched new products and had taken on challenges which at timesseemed insurmountable. Recently, she and her colleagues were part of a team that launched anumber of products in the Caribbean region. The successful product launch had created a hugedemand for the company’s products that required BLC to establish and centralize a call center inTrinidad and Tobago. Karen was discouraged that, at the end of their first month of working together, the team members’call response average was a little over two minutes off target. She was also getting complaintsfrom the three Caribbean team members. They calculated that together the three spent an averageof five and a half minutes with each customer; when customers wanted further information,…
Caribbean Team Vibes and Whatever! Karen Brown sat in her office and thought about her 20-year career at Bright Lights Corporation(BLC). Her success at BLC has been from her own efforts and management. She had improveddiversity for the team she led, launched new products and had taken on challenges which at timesseemed insurmountable. Recently, she and her colleagues were part of a team that launched anumber of products in the Caribbean region. The successful product launch had created a hugedemand for the company’s products that required BLC to establish and centralize a call center inTrinidad and Tobago. Karen was discouraged that, at the end of their first month of working together, the team members’call response average was a little over two minutes off target. She was also getting complaintsfrom the three Caribbean team members. They calculated that together the three spent an averageof five and a half minutes with each customer; when customers wanted further information,…
Tell us about a time when you have accepted joint responsibility for a team's limitations or problems. What was the situation? How did you explain about your part in the situation? What would you do differently next time? What feedback did you have on the subsequent performance of the team?
As an international manager, how would you develop a plan to build trust among a group of people who are new to a work group?
You work in a very diverse office with people from all different backgrounds, ages, races, education, religions and political views. How important is it to consider these characteristics when solving conflict? Would you handle conflicts differently based on some of these elements? Explain and give examples.
Multicultural project teams often face problems with communication, expectations, and values. How do you think some of these challenges can be overcome?

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