Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, and riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety. If the farm unintentionally hired someone to teach riding who was unable to deal effectively with small children, then a _____ would occur.   A. service divergence   B. quality underperformance   C. performance breakdown   D. product variation   E. customer aberration

Understanding Business
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ISBN:9781259929434
Author:William Nickels
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Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Sapphire Farm is a business that trains and boards horses and educates young riders about horse care, nutrition, and riding. The farm provides both a learning and a fun environment for young equestrians and their families. It also hosts horse shows for beginning riders to help them build confidence in the show ring and to prepare them for local horse shows by running shows in accordance with the rules and regulations of the National Hunter Jumper Association. Feedback from the horseshow judges are provided to all riders so they can do better at their next meet. In addition, all warm-up and training areas are fenced and monitored by adults for the children's safety.

If the farm unintentionally hired someone to teach riding who was unable to deal effectively with small children, then a _____ would occur.

  A.

service divergence

  B.

quality underperformance

  C.

performance breakdown

  D.

product variation

  E.

customer aberration

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Step 1: Brief introduction about the case

Sapphire Farm is a versatile company that provides a wide range of equestrian instruction and horsemanship services. With a primary concentration on horse training and boarding, the farm also educates young riders on critical topics such as horse care, nutrition, and riding skills. Sapphire Farm is distinguished by its dedication to creating a loving and pleasant environment for young equestrians and their families. Furthermore, the farm goes above and beyond by hosting horse exhibitions for rookie riders in order to enhance their confidence in the show ring and prepare them for local competitions, all in accordance with the National Hunter Jumper Association's rules and regulations. Sapphire Farm also prioritizes safety, ensuring that all warm-up and training areas are securely enclosed and actively supervised by adults. Despite these focused efforts, the farm may face unintentional problems, such as selecting an instructor who struggles to meaningfully engage with young children. 

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