RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, a call centers can handle any inquiries, calls from elite customers are generally routed to the Boise cente as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls period: Representative-hours Calls handled Minneapolis 8,430 60,696 Phoenix 10,200 61,710 Boise 7,220 30,324 Singapore 14,300 73,216
RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, a call centers can handle any inquiries, calls from elite customers are generally routed to the Boise cente as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls period: Representative-hours Calls handled Minneapolis 8,430 60,696 Phoenix 10,200 61,710 Boise 7,220 30,324 Singapore 14,300 73,216
Essentials of Business Analytics (MindTap Course List)
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ISBN:9781305627734
Author:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson
Publisher:Jeffrey D. Camm, James J. Cochran, Michael J. Fry, Jeffrey W. Ohlmann, David R. Anderson
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![RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four
call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well
as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore.
The following information provides the call center representative-hours worked and the number of calls handled for the most recent
period:
Representative-hours
Calls handled
Location
Minneapolis
8,430
60,696
Minneapolis
Phoenix
Boise
Singapore
Phoenix
10, 200
61,710
Boise
7,220
30,324
Required:
a. Compute the partial productivity measures for representatives for the four locations.
Partial Labor
Productivity
Singapore
14,300
73,216](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Ff00761e5-6ea2-4b64-9c87-d0591240e351%2Fcf08de67-bfdb-4bb8-a0d9-c7b7aea881ef%2F8ma6atg_processed.png&w=3840&q=75)
Transcribed Image Text:RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four
call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well
as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore.
The following information provides the call center representative-hours worked and the number of calls handled for the most recent
period:
Representative-hours
Calls handled
Location
Minneapolis
8,430
60,696
Minneapolis
Phoenix
Boise
Singapore
Phoenix
10, 200
61,710
Boise
7,220
30,324
Required:
a. Compute the partial productivity measures for representatives for the four locations.
Partial Labor
Productivity
Singapore
14,300
73,216
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