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RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 Calls handled 61,596 Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Bolse Singapore 3 Partial Labor Productivity

RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 Calls handled 61,596 Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Bolse Singapore 3 Partial Labor Productivity

FINANCIAL ACCOUNTING
FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 61,596 Calls handled Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Boise Singapore CL Partial Labor Productivity
Transcribed Image Text:RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 61,596 Calls handled Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Boise Singapore CL Partial Labor Productivity
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