RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 Calls handled 61,596 Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Bolse Singapore 3 Partial Labor Productivity
RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m. (Central U.S Time) are routed to Singapore. The following information provides the call center representative-hours worked and the number of calls handled for the most recent period: Minneapolis Phoenix Boise Singapore 11,100 8,120 15,200 62,610 31,224 74,116 Representative-hours 9,330 Calls handled 61,596 Required: a. Compute the partial productivity measures for representatives for the four locations. Note: Round your answers to 2 decimal places. Location Minneapolis Phoenix Bolse Singapore 3 Partial Labor Productivity
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Transcribed Image Text:RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and
Singapore. Although all four call centers can handle any inquiries, calls from elite customers are generally
routed to the Boise center, and international calls as well as domestic calls between midnight and 6 a.m.
(Central U.S Time) are routed to Singapore.
The following information provides the call center representative-hours worked and the number of calls
handled for the most recent period:
Minneapolis Phoenix Boise Singapore
11,100 8,120 15,200
62,610 31,224 74,116
Representative-hours 9,330
61,596
Calls handled
Required:
a. Compute the partial productivity measures for representatives for the four locations.
Note: Round your answers to 2 decimal places.
Location
Minneapolis
Phoenix
Boise
Singapore
CL
Partial Labor
Productivity
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