Robert Olney's Barbershop is a popular haircutting and styling salon near the campus of the University of New Haven. Four barbers work full-time and spend an average of 15 minutes on each customer. Customers arrive all day long at an average rate of 12 per hour. Arrivals tend to follow the Poisson distribution, and service times are negative exponentially distributed. The software described in this quantitative module may be used to answer the following questions. a) The probability that the shop is empty is (round your response to four decimal places). b) The average number of customers in the barber shop is c) The average time spent in the shop is hours (round your response to three decimal places). d) The average time that a customer waits to be called to the barber chair is hours (round your response to three decimal places). e) The average number waiting to be served is customers (round your response to two decimal places). f) Robert is thinking of adding a fifth barber. The utilization rate of his shop will be customers (round your response to two decimal places). (round your response to four decimal places).

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
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**Barber Shop Operations Analysis**

Robert Olney's Barbershop is a well-known hair cutting and styling salon near the University of New Haven. It employs four full-time barbers, each spending an average of 15 minutes on every customer. The customer arrival rate is 12 per hour, following a Poisson distribution, and service times are negatively exponentially distributed. This setup allows us to explore the following questions using the given quantitative module.

a) **Probability of the Shop Being Empty**  
   Calculate the probability that the shop is empty. *(Round your response to four decimal places).*

b) **Average Number of Customers in the Barber Shop**  
   Determine the average number of customers present in the shop. *(Round your response to two decimal places).*

c) **Average Time Spent in the Shop**  
   Find out the average time customers spend in the shop. *(Round your response to three decimal places).*

d) **Average Waiting Time**  
   Analyze the average time a customer waits before being called to the barber chair. *(Round your response to three decimal places).*

e) **Average Number Waiting to be Served**  
   Estimate the average number of customers waiting to be served. *(Round your response to two decimal places).*

f) **Utilization Rate with a Fifth Barber**  
   Consider adding a fifth barber and calculate the new utilization rate of the shop. *(Round your response to four decimal places).*

This educational exercise can help in understanding queue management and efficiency in service-oriented businesses.
Transcribed Image Text:**Barber Shop Operations Analysis** Robert Olney's Barbershop is a well-known hair cutting and styling salon near the University of New Haven. It employs four full-time barbers, each spending an average of 15 minutes on every customer. The customer arrival rate is 12 per hour, following a Poisson distribution, and service times are negatively exponentially distributed. This setup allows us to explore the following questions using the given quantitative module. a) **Probability of the Shop Being Empty** Calculate the probability that the shop is empty. *(Round your response to four decimal places).* b) **Average Number of Customers in the Barber Shop** Determine the average number of customers present in the shop. *(Round your response to two decimal places).* c) **Average Time Spent in the Shop** Find out the average time customers spend in the shop. *(Round your response to three decimal places).* d) **Average Waiting Time** Analyze the average time a customer waits before being called to the barber chair. *(Round your response to three decimal places).* e) **Average Number Waiting to be Served** Estimate the average number of customers waiting to be served. *(Round your response to two decimal places).* f) **Utilization Rate with a Fifth Barber** Consider adding a fifth barber and calculate the new utilization rate of the shop. *(Round your response to four decimal places).* This educational exercise can help in understanding queue management and efficiency in service-oriented businesses.
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