A car mechanic, Carlos, can install new mufflers at an average rate of 3 every hour (following an exponential distribution). Customers needing this service arrive at the shop (following a Poisson distribution) on an average of 2 per hour. They are served on a first-in, first-out basis and come from the very large (almost infinite) population of possible buyers. Calculate the following operating characteristics of the service system: a. The probability there are no cars in the system. b. The average number of cars waiting in line. c. The average number of cars in the system. d. The average time a car spends waiting in line. e. The average time a car spends in the system.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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A car mechanic, Carlos, can install new mufflers at an average rate of 3 every hour
(following an exponential distribution). Customers needing this service arrive at the shop
(following a Poisson distribution) on an average of 2 per hour. They are served on a first-in,
first-out basis and come from the very large (almost infinite) population of possible buyers.
Calculate the following operating characteristics of the service system:
a. The probability there are no cars in the system.
b. The average number of cars waiting in line.
c. The average number of cars in the system.
d. The average time a car spends waiting in line.
e. The average time a car spends in the system.
Transcribed Image Text:A car mechanic, Carlos, can install new mufflers at an average rate of 3 every hour (following an exponential distribution). Customers needing this service arrive at the shop (following a Poisson distribution) on an average of 2 per hour. They are served on a first-in, first-out basis and come from the very large (almost infinite) population of possible buyers. Calculate the following operating characteristics of the service system: a. The probability there are no cars in the system. b. The average number of cars waiting in line. c. The average number of cars in the system. d. The average time a car spends waiting in line. e. The average time a car spends in the system.
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