Review the section of Chapter Five on Emotional Labor and watch the video below. Watch this video: https://www.youtube.com/watch?v=Q2KoBk8cBs0 - The title is "Research Highlights, Managing emotional labour" (3.05 minutes). Answer the following: 1. Share with the class whether your current (or a previous) position involves emotional labor. If it does, share the expectations for such and whether you participated in formal training to prepare you for this aspect of your job. What were the consequences/costs of your performances? 2. What are the benefits of engaging in emotional labor in your current industry (or the industry you aspire to work in)? What do you conclude about the ethics of emotional labor in that industry?
Review the section of Chapter Five on Emotional Labor and watch the video below. Watch this video: https://www.youtube.com/watch?v=Q2KoBk8cBs0 - The title is "Research Highlights, Managing emotional labour" (3.05 minutes). Answer the following: 1. Share with the class whether your current (or a previous) position involves emotional labor. If it does, share the expectations for such and whether you participated in formal training to prepare you for this aspect of your job. What were the consequences/costs of your performances? 2. What are the benefits of engaging in emotional labor in your current industry (or the industry you aspire to work in)? What do you conclude about the ethics of emotional labor in that industry?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
Related questions
Question
Review the section of Chapter Five on Emotional Labor and watch the video below.
Watch this video: https://www.youtube.com/watch?v=Q2KoBk8cBs0 - The title is "Research Highlights, Managing emotional labour" (3.05 minutes).
Answer the following:
1. Share with the class whether your current (or a previous) position involves emotional labor. If it does, share the expectations for such and whether you participated in formal training to prepare you for this aspect of your job. What were the consequences/costs of your performances?
2. What are the benefits of engaging in emotional labor in your current industry (or the industry you aspire to work in)? What do you conclude about the ethics of emotional labor in that industry?
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step 1: Explain Organizational behavior is the aspect of the organization that is concerned with the factors
VIEWStep 2: Explain Emotional Labor in Various Professions: Emotional labor is relevant in various professions
VIEWStep 3: Explain Advantages and Ethics of Emotional Labor: The advantages of engaging in emotional labor can
VIEWSolution
VIEW
Step by step
Solved in 4 steps
Recommended textbooks for you
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON