QUESTIONS: 1a. Define and explain the full meaning of the term ‘conflict’ 1b. Fully explain any THREE (3) issues from the case that are a source of conflict for the parties involved. 1c. use examples, name and illustrate TWO (2) conflict management styles that are evident in the case and comment on the degree to which they were effective or not. 1d. what would have been the best conflict management style that could have been used to deal with the problem between Ralph and George. 1e. Identify and explain any 2 (two) issues/problems negotiators face which could negatively affect a negotiation and how they can be overcome? difficult to relate to others. Rather than sit and talk about the differences betweenthem and try to find solutions that can for both of them, the brothers directlyconfronted each other in front of their director. They exchanged accusations andcountered accusations without offering any meaningful opinion on how they mightcome to an agreeable solution. It should be noted however that prior to thisconfrontation, Ralph had been buried deep in his work, and he did not seemperturbed or bothered by George's poaching activities that had been going on forsome time. It is clear however that they did affect him though he chose to ignorethe effect.John, a company Director, has to help resolve the conflict between the twomanagers after they bitterly confront each other in his presence. Apart from Georgeand Ralph's viewpoints the Director also has to consider the opinion of staffmember Henry who was recently replaced by Ralph. Henry's opinion about theconflict is important since he is the Lab manager who was recently replaced byRalph. Henry had the same problems with George that Ralph is currentlyexperiencing, but he was able to take care of them without directly confrontingGeorge. CASE STUDY - STOP STEALING MY STAFFGeorge and Ralph Tahashi are brothers that manage two different departments forthe family business named Tahashi Technologies. Ralph is the newly appointedhead of Technological development and is having transitional issues and conflictwith his brother George. George is the manager of Product engineering. Ralph'sproblem is that George is taking staff from his department and moving them into hisown without prior approval rather than sourcing them from elsewhere. On the otherhand, George feels that he is doing the right thing by taking staff from Ralph's overstaffed department.Ralph does not agree that his department is overstaffed but believes they will haveadequate work in the near future based on projections. He feels that George isinterfering with his duties while George is sure that Ralph would do well with aleaner workforce.The situation is compounded by the fact that most of the people who work underRalph are asking to be transferred because they feel underutilized, mainly becausethere are many of them and there is little work to be done. Personnel in his unit aredissatisfied with being there out of boredom, insecurity and feel as if their talentsare not being utilized or developed which is demotivating on the job. Furthermorethere is the perception that an oversupply of workers exists which is anticipated maylead to staff cuts which is fueling the insecurity which is not being addressed byRalph. These employee concerns are making it easier for George to 'poach' themand have them shift departments.The brothers have very different personalities and it shows in how they conductday-to-day business at work. George is very assertive and ambitious, with greatinterpersonal skills. He is very confident in his abilities as a manager and seesRalph as being incompetent. Ralph on the other hand comes out as a reserved,private person, who does not work well with big teams of people and finds it

Conflict management refers to the efficient methodology and set of procedures utilized to…

Answered: QUESTIONS: 1a. Define and explain the…

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE