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Question Write an essay explaining how these two theories can impact on those directly and on those indirectly involved in the care of Mr Thompson. Consider the impact of the theories on staff wellness and performance, and the ability to communicate effectively. Include an explanation of how emotional intelligence can protect against stress and identify other evidence-based strategies to minimise stress.

Question Write an essay explaining how these two theories can impact on those directly and on those indirectly involved in the care of Mr Thompson. Consider the impact of the theories on staff wellness and performance, and the ability to communicate effectively. Include an explanation of how emotional intelligence can protect against stress and identify other evidence-based strategies to minimise stress.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Case study Three months ago, Mr Thompson was admitted to a unit for semi-independent service users, having been assessed as suitable for this level of care. However, Mr Thompson's care team notice his dependency levels are increasing despite his insistence that he is independent. Mr Thompson is now refusing care; his family are concerned and are complaining about the care team. This is causing communication difficulties and increased stress not just for those directly involved but for others indirectly too. Background The case study of Mr Thompson is an example of a common situation in social care today. In this module you learn about the skills essential to working in health and care management including an exploration of both Emotional Intelligence and Burnout Theory. Question Write an essay explaining how these two theories can impact on those directly and on those indirectly involved in the care of Mr Thompson. Consider the impact of the theories on staff wellness and performance, and the ability to communicate effectively. Include an explanation of how emotional intelligence can protect against stress and identify other evidence-based strategies to minimise stress.
Transcribed Image Text:Case study Three months ago, Mr Thompson was admitted to a unit for semi-independent service users, having been assessed as suitable for this level of care. However, Mr Thompson's care team notice his dependency levels are increasing despite his insistence that he is independent. Mr Thompson is now refusing care; his family are concerned and are complaining about the care team. This is causing communication difficulties and increased stress not just for those directly involved but for others indirectly too. Background The case study of Mr Thompson is an example of a common situation in social care today. In this module you learn about the skills essential to working in health and care management including an exploration of both Emotional Intelligence and Burnout Theory. Question Write an essay explaining how these two theories can impact on those directly and on those indirectly involved in the care of Mr Thompson. Consider the impact of the theories on staff wellness and performance, and the ability to communicate effectively. Include an explanation of how emotional intelligence can protect against stress and identify other evidence-based strategies to minimise stress.
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