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Question: Assignment Instructions: A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following: 1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario. 2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions: emotional awareness . • accurate self-assessment • self-confidence 3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions: • emotional self-control transparency • • adaptability achievement • initiative optimism 4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions. a. Discuss how unconscious bias may affect ethical decision making on your team. b. Describe two types of cognitive bias, including an example of each bias. 5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions: influence • conflict management . • coaching and mentoring • teamwork . inspirational leadership a. Discuss how you will create a culture of care within your team. 6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team. B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

Question: Assignment Instructions: A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following: 1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario. 2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions: emotional awareness . • accurate self-assessment • self-confidence 3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions: • emotional self-control transparency • • adaptability achievement • initiative optimism 4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions. a. Discuss how unconscious bias may affect ethical decision making on your team. b. Describe two types of cognitive bias, including an example of each bias. 5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions: influence • conflict management . • coaching and mentoring • teamwork . inspirational leadership a. Discuss how you will create a culture of care within your team. 6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team. B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

Pkg Acc Infor Systems MS VISIO CD
Pkg Acc Infor Systems MS VISIO CD
10th Edition
ISBN:9781133935940
Author:Ulric J. Gelinas
Publisher:Ulric J. Gelinas
Chapter14: The Human Resources (hr) Management And Payroll Processes
Section: Chapter Questions
Problem 2DQ: Examine the placement of the manager of HR systems in the organization chart of Figure 14.2 (pg....
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Question: Assignment Instructions: A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following: 1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario. 2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions: emotional awareness . • accurate self-assessment • self-confidence 3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions: • emotional self-control transparency • • adaptability achievement • initiative optimism 4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions. a. Discuss how unconscious bias may affect ethical decision making on your team. b. Describe two types of cognitive bias, including an example of each bias. 5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions: influence • conflict management . • coaching and mentoring • teamwork . inspirational leadership a. Discuss how you will create a culture of care within your team. 6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team. B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
Transcribed Image Text:Question: Assignment Instructions: A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following: 1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario. 2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions: emotional awareness . • accurate self-assessment • self-confidence 3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions: • emotional self-control transparency • • adaptability achievement • initiative optimism 4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions. a. Discuss how unconscious bias may affect ethical decision making on your team. b. Describe two types of cognitive bias, including an example of each bias. 5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions: influence • conflict management . • coaching and mentoring • teamwork . inspirational leadership a. Discuss how you will create a culture of care within your team. 6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team. B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
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