Question 9 of 50A customer is confused about how to set up their account. This is generally an easy process, andyou have never encountered a customer who had this problem. What is the first thing you shoulddo to empathize with the customer's experience?Lie and tell the customer you know that setting up an account is such a confusing process.Ask the customer to share why they think the account setup process is so confusing.Think about a time when you were confused about something that seemed simple to other people.Find a different way to explain the process that is less confusing to the customer.PreviousNext

Option A (lying) is not a good practice. Building trust is important in customer service.Option B…

Answered: Question 9 of 50 A customer is confused…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Question 1 You are given the following information about a wooden crate that is being shipped to by truck to the city of New York. Rate = $6.00/pounds w/m, Weight = 200 pounds; Dimensions: Length = 30 inches, Width = 40 inches, Height = 36 inches How much will the shipper be charged? $1200.00 $150.00 $200.00 $1500.00
Question 41 of 50 A customer complains about an expensive bill in an online review of a plumbing company. What is a good way to empathize when writing a response? "We're sorry to hear that you're unhappy with your bill. We're confident that our pricing is in line with industry standards." "We're sorry you feel that way, and yet our prices are fair and reflect the quality of our work." "We understand that unexpected expenses can be frustrating, and we apologize for any inconvenience this caused." "We understand that these things can affect mental health, and we apologize for any inconvenience this caused." Navt
Question 1. Read the case below about Square, Inc then answer the following questions TRUE/FALSE In October 2015, amid rising fears about the security of credit card transactions, financial institutions and businesses made the transition to using chip cards. Unlike the quick swipe of a magnetic stripe on the back of traditional credit and debit cards, chip cards have to be left inside the terminal while the embedded chip verifies the transaction. While there is no consistent method for measuring transaction speed, news agencies report average chip speeds of anywhere from 8 seconds to 13 seconds. The switch to chip readers was precarious, with many businesses taping over the chip card slots in the terminals until the kinks were worked out. Even after a year, some businesses still could not process chips and continued to utilize the magnetic stripe for transactions. Financial institutions thought the additional security benefits of the chips would overshadow the added wait times. Yet…
Question 39
which of the following tees protects both lenders and harebuyers against loss or damage occurring from licensed cumbrances or defects in the ownership of a property? A) Title fee B) Title insurance C) Mortgage insurance premium D) Private mortgage insurance (PI) 5:10 PM
Question 44 of 50 What is the best way to use the Feel, Felt, Found method to tell a customer that the price of their monthly gym membership is increasing? "I feel your frustration and have felt the same way in the past. Then I found that having a gym of this caliber was worth paying the higher membership price." "I feel that even with the price increase, the membership fee is worth it. I felt upset when the change went into effect too, but we found that we lost only a very small percentage of members." "I feel your frustration, and a lot of other members have felt the same way. While nobody likes a price increase, we have found that members can save money by taking advantage of our free classes." "I feel your pain and you're right. We all feel upset when we find out that we have to pay more for the same service. But then we found that to stay in business, we simply had to raise our rates." Previous Next
Which of the following characteristics would NOT be commonly associated with most company's business goals for implementing a Customer Relationship Management (CRM) system? Question 8 options: Managing relationships to improve the bottom line Optimizing all customer interactions across the organization Supporting vendor-managed inventory Motivating valuable customers to remain loyal
uestion 11 O out of 1 points Henry, a sales representative, set a goal of getting fifteen new accounts in the next month. Which of the following would be most likely to increase his motivation for (and commitment to) this goal?
Bus purchased by a school is a final good True/False
Which of the following attorney's fees would not be deductible? Check all that apply!! Question 4 options: Attorney's fee paid by a sole proprietor to assist in collecting delinquent accounts Attorney's fee paid for preparing a title opinion and handling a closing pursuant to the purchase of a personal residence. Attorney's fee paid for preparing a title opinion and handling a closing pursuant to the purchase of a rental property. Attorney's fee paid for the purpose of preparing a Last Will and Testament. Attorney's fee paid by a landlord to assist in the eviction of tenants Attorney's fee paid to handle a defense of a business related criminal charge

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