Question 36 of 50When is it a good idea to avoid using a template to write to a customer on social media?The customer is very emotional about a service failure.A problem is likely to generate a high volume of contacts.○ You want to adopt a writing style that is unique to you.The customer needs detailed instructions to fix their issue.

When dealing with a customer who is highly emotional about a service failure, it is crucial to avoid…

Answered: Question 36 of 50 When is it a good…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Please do not give solution in image format thanku QUESTION 1 Which of the following are examples of illegal discrimination on the basis of sex: a.A female and a male with equivalent qualifications are hired at the same time to do the same job. The female is paid less than the male. b.A female and a male with equivalent qualifications apply for the same job, which requires extensive overtime work. The employer doesn’t question either about their willingness to do extensive overtime work but hires the male based on the assumption that males are generally less likely to have problems with extensive overtime than females. c.A male and a female with equivalent qualifications apply for the job of a fitting room attendant at Helga’s Secret, a women’s clothing store that sells only women’s lingerie and intimate apparel. The store refuses to hire the male because of the privacy concerns of its customers. d.all of the above e.a and b only
Written Assignment | Negative Message Bad News to Customers: Stuck in Berlin Without a Credit Card Travel writer Blair Rhines was mystified when the sales clerk at a Berlin department store refused her credit card. “Sorry,” the clerk said, “your credit card is not being accepted. I don’t know why.” Rhines found out soon enough. Her bank had frozen her account because of an “unusual” spending pattern. The problem? “We’ve never had a charge from you in Germany before,” a bank official told her. The bank didn’t seem to remember that Rhines had repeatedly used that card in cities ranging from Boston to Tokyo to Cape Town over the past six years, each time without incident. Rhines was a victim of neural-network technology, a tool that is intended to protect credit cardholders from thieves who steal cards and immediately run up huge purchases. This technology tracks spending patterns. If it detects anything unusual—such as a sudden splurge on easy-to-fence items like jewelry—it sets off…
need only answer Question 40 Question text Which item must be excluded in a warning letter? a. Action plan b. Required behavioral change c. Performance problem d. Firm's merchandises Question 41 Question text Which incident is an incorrect example of workplace violence? a. One employee pushing another after a dispute b. A contractor threatening to smash vehicle windows c. A park worker getting wounded by a knife while cutting grass d. Customer shouting or swearing at an attendant regarding the refund policy
3. Which one of the following is a valid procedure in the handling of personnel files? OA. Ensure that employees have access to their files whenever they wish. B. Use only one category of personnel information to yield a comprehensive picture of the employee's profile. OC. Identify which individuals may have access to personnel files. OD. Never discard information compiled as part of an individual's personnel file Mark for review (Will be highlighted on the review page) >>
10. Litigation is usually cheaper and quicker than Alternative Dispute Resolution? T or \\( F \\) No answer text provided. a. True b. False No answerhext provided.
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