Question 34 of 50Outstanding customer service is service thatthe customer's expectations.Previous

Outstanding customer service is defined as service that exceeds the customer's expectations because…

Answered: Question 34 of 50 Outstanding customer…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Time left 0:05:14 Question 8 Today companies such as Nike, Walmart and Apple are trying to stop certain harmful practices and prevent managers abroad from adopting work practices that harm their-workers. They now employ hundreds of inspectors who police the overseas factories that make the projects they sell and who can terminate contracts Not yet answered Marked out of 1 with suppliers when they behave in an unethical or illegal way. This is referred to as: P Flag question Oa. maintaining ethical and socially responsible standards O b. managing a diverse workforce C. practicing global crises management d. utilizing new technologies O e. building competitive advantage Clear my choice Next p
Question 32 A specification for bottle filling has an upper limit of 9.16 ounces and a lower limit of 9.12 ounces. The process is stabilized and centered at the specification mean, with a process width of 0.05 ounces. What is the process capability ratio? W F2 OA4 OB, 0.5 OC. 1.25 OD. 1 O.E. 2 OF, 0.8 #3 A Moving to another question will save this response. ㅁㅁ 13 E 4 DOD R F4 5 F5 MacBook Air V6 3) T T F6 Y & 7 ◄◄ F7 ► 11 8 F8 ( 9 F9 O F10 4) P Question 32 of 42 F11 B + € F12
QUESTION 18 Hank Kolb, the quality assurance manager is assessing the capability of a process that puts pressurized grease in an aerosol can. For the pressure of aerosol cans, the process mean is 78.24 and the process standard deviation is 1.38, and the upper and lower customer specifications are 82.50 and 77.50 respectively. Hank considers adjusting the process mean to improve its process capability. Then what is the maximum increase in Cpk he can achieve by adjusting the process mean? (Round to 2 decimal places)
28. If a wedding gown showroom only has the time and resources to clean the customer restrooms or the showroom, which should it clean? both rooms the showroom the restrooms
Question 26 Which of the following categories would most likely NOT use an employee labor dollars to determine its related loss in a cyberattack? A. System verification B. System restoration C. Loss productivity analysis D. Lost profit analysis
Question (2): (15 Marks) A cylindrical specimen of a nickel alloy having an original diameter of 10.3 mm and an elastic modulus of 207 GPa experiences only elastic deformation when a tensile load of 8850 N is applied. Compute the maximum allowable elongation if the maximum length of the specimen before deformation is 475 mm.
Question 8 What is the direct labor flexible-budget variance? O $4,775 Unfavorable O $4,775 Favorable O $1,375 Unfavorable O $1,375 Favorable $3,400 Unfavorable O $3,400 Favorable
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Question 10 (4 points) Which of these is NOT one of the main steps of managerial processes in QMS (based on Juran's Trilogy): Quality cost Quality improvement Quality planning Quality control
QUESTION 18 In a car factory, we have many shift supervisors whom the distribution of their weekly wages follows the normal distribution with a Z score is 2.09, a mean is 945, and a standard deviation is 4 Calculate the average weekly wage? (Round answer to two decimal places ex. 2.09)
Question 2 Mr Letsomane is the supervisor in fast growing company that manufactures and assembles office furniture. Since the inception of the company, they have been using job specialisation to accomplish their tasks. However, of late there have been delays in finished goods, morale is low and returns have increased. Explain to Mr Letsomane the advantages and disadvantages of job specialisation and further discuss with him the three methods of job design that can help reverse the problems caused by job specialisation.

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Question 34 of 50 Outstanding customer service is service that the customer's expectations. Previous