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- 23 The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____. contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the surveyQUESTION 2 0°F loudy What should be considered when evaluating a training room? 4 Your response must be at least 75 words in length. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIUS Paragraph Arial collected 트트 X² X₂ + OⓇ Ra S PR ST >11 ¶< + Click Save and Submit to save and submit. Click Save All Answers to save all OQUESTION 8 When Natalie heard the news reports about the large number of lay-offs taking place in the airline industry, she worried that her healthcare job would also be affected. What type of perceptual error is Natalie making? a. Golem effect b. halo effect C. stereotyping d. projection
- 1. Recommendation HRM issues in safety and health in logistic service. 2. Recommendation HRM issues in compensation in logistic service. 3. Recommendation HRM issues in rewards in logistic service.Question Write a 1000 words report on a case study. You have recently started a new job as a junior operations manager at Pet Kingdom, a pet supplies retailer. You are writing these reports to your line manager, Ms Lionheart, so the appearance and language of your reports need to be professional. CASE STUDY - Forecasting Your line manager, Ms Lionheart, has collected and scrutinised performance data for the company. She was concerned that the inventories were high for certain products which had resulted in significant price reductions and losses for the company. At the same time, the company had run out of stock for other items early in the season resulting in unsatisfied customers and lost sales. Ms Lionheart has concluded that the problem was not with the specific products carried in the stock, but with the quantities ordered by the procurement department for two popular products; Dog Ball Launcher and Lightweight Dog Lead. Dog Ball Launcher is a product carried by the company…1. Give recommendation HRM issues in safety and health in logistic service. 2. Give recommendation HRM issues in compensation in logistic service. 3. Give recommendation HRM issues in rewards in logistic service.
- Read case study on pages 100-103, do only the second discussion question on pages 103.1. A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold…
- Principles of management are not: Question 12 options: absolute Behavioral universal FlexibleQuantitative Methods II - Question 1A. Please answer 1, ii, iii, iv. Thank you13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaint Broken glass Delivered to wrong address Furniture rubbed together while on truck Late delivery Late arrival for pickup ///// /// ///// ///// // ///// ///// Missing items Nicks and scratches from rough handling ///// Soiled Upholstery ///// ///// Tally ///// / /// ///// I // ///// ///// ///// /// a. Use a Pareto chart to identify the "few vital" complaint problems. b. Use a cause-and-effect diagram to identify potential causes of the complaints