Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question

Transcribed Image Text:ASSESSMENT
NUWAYYIRALHAIRI
Question 4 of 6
NUWAYYIRALHAJRI
Your team receives new data: customers regularly use their rewards cards for
the first 6 months and then usage drops off. Some team members argue the
data supports their case for ending the rewards program, while others claim it
reinforces their opinion that the rewards program needs to be revamped. How
can you and your team keep biases from influencing how you interpret the
data?
A.
Rely on technology to surface insights.
Be confident in the validity of your interpretation of the data.
Notice your preferences and seek to be objective.
rd Business School Publishing, All rights reserved. Harvard Business School Publishing is an affiliate of Harvard Business School
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