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Question 15 Sit-Cafe managers continuously assess how well customer-contact employees perform their jobs. The managers are explicitly aiming to conduct this type of control as it directly leads to increasing the levels of innovation and creativity. accuracy and unity characteristics. flexibility and innovation controls. sales representative responsiveness to customers' needs. E) transformational controls.

Question 15 Sit-Cafe managers continuously assess how well customer-contact employees perform their jobs. The managers are explicitly aiming to conduct this type of control as it directly leads to increasing the levels of innovation and creativity. accuracy and unity characteristics. flexibility and innovation controls. sales representative responsiveness to customers' needs. E) transformational controls.

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question 15 Sit-Cafe managers continuously assess how well customer contact employees perform their jobs. The managers are explicitly aiming to conduct this type of control as it directly leads to increasing the levels of innovation and creativity. B accuracy and unity characteristics. flexibility and innovation controls. sales representative responsiveness to customers' needs. transformational controls. O 113 minutes remaining hp
Transcribed Image Text:Question 15 Sit-Cafe managers continuously assess how well customer contact employees perform their jobs. The managers are explicitly aiming to conduct this type of control as it directly leads to increasing the levels of innovation and creativity. B accuracy and unity characteristics. flexibility and innovation controls. sales representative responsiveness to customers' needs. transformational controls. O 113 minutes remaining hp
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