Question 1A.Define the term 'customer service'.B.Service is said to be different from a product. Explain FOUR (4) characteristics ofservice which makes it different from a product.C.Discuss any THREE (3) roles that technology plays in customer service delivery.Give examples to support your response.

Customer service is the demonstration of supporting and upholding for clients in their disclosure,…

Answered: Question 1 A. B. C. Define the term…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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Question 1 A. B. C. Define the term 'customer serv Service is said to be different f service which makes it differen Discuss any THREE (3) roles Give examples to support your