PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question
Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Wa lker has decided to outsource the company's help desk
and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia).
The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.
PROVIDER RATINGS
IMPORTANCE
WEIGHT
CRITERION
MANILA
DELHI
MOSCOW
Flexibility
0.5
9
Trustworthiness
0.1
5.
2
Price
0.2
4
3
6
Delivery
0.2
6.
LO
Transcribed Image Text:PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 2 images

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.