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Operations Management
PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO

PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Walker Accounting Software is marketed to small accounting firms throughout the U.S. and Canada. Owner George Wa lker has decided to outsource the company's help desk
and is considering three providers: Manila Call Center (Philippines), Delhi Services (India), and Moscow Bell (Russia).
The following table summarizes the data Walker has assembled. Which outsourcing firm has the best rating? (Higher weights imply higher importance and higher ratings imply more desirable providers.
PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO
Transcribed Image Text:PROVIDER RATINGS IMPORTANCE WEIGHT CRITERION MANILA DELHI MOSCOW Flexibility 0.5 9 Trustworthiness 0.1 5. 2 Price 0.2 4 3 6 Delivery 0.2 6. LO
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