Preventing Defensiveness Spencer, Jeff's manager, needs to talk to Jeff about his poor performance over the previous quarter. Jeff enters the room and sits across the desk from Spencer. JER: Now wait a second. Imet the most important goal SPINCIR Yes, you did, but you missed the other fou Just by a lite, and it wasn't my fault SPENCER Jet, you need to accept reponsblity for your oun perfomance and not push blame onto oth ers. You need to meet your goals this coming quater orlwill have to take more serious action JEn: One bad quarter, and you threaten to fire me? JEr: . JE: Spencer, you wanted to talk to me? SINOK Yes, Jeff, thanks for coming by. I warted to tak about your performance last quarter (Spencer's phone rings and he answers it. Five minutes later Jetf is still waiting for Spencer Jeff finally gets frustrated and Spencer notices Jeff looks at his watch several times) Sorry for the intemption Jeff, I know it is frustrating to be kept waiting Iam very busy. Can we get on with this? SPINCER: Yes, absolutely. As you know you had some cant believe this SPENCER Just meet all of your goals, andI won't have to take that action JEFF: Given this vignetme, what could Spencer have done to problems meeting all of your goals last quarter. combat Jeff's defensiveness more effectively?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Preventing Defensiveness Spencer, Jeff's manager, needs to talk to Jeff about his poor performance over the previous quarter. Jeff enters the room and sits across the desk from Spencer. JER: Now wait a second. Imet the most important goal SPINCIR Yes, you did, but you missed the other fou Just by a lite, and it wasn't my fault SPENCER Jet, you need to accept reponsblity for your oun perfomance and not push blame onto oth ers. You need to meet your goals this coming quater orlwill have to take more serious action JEn: One bad quarter, and you threaten to fire me? JEr: . JE: Spencer, you wanted to talk to me? SINOK Yes, Jeff, thanks for coming by. I warted to tak about your performance last quarter (Spencer's phone rings and he answers it. Five minutes later Jetf is still waiting for Spencer Jeff finally gets frustrated and Spencer notices Jeff looks at his watch several times) Sorry for the intemption Jeff, I know it is frustrating to be kept waiting Iam very busy. Can we get on with this? SPINCER: Yes, absolutely. As you know you had some cant believe this SPENCER Just meet all of your goals, andI won't have to take that action JEFF: Given this vignetme, what could Spencer have done to problems meeting all of your goals last quarter. combat Jeff's defensiveness more effectively?

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