On average, 100 customers arrive per hour at GothamCity Bank. It takes a teller an average of two minutesto serve a customer. Interarrival and service times areexponentially distributed. The bank currently has fourtellers working. The bank manager wants to compare thefollowing two systems with regard to the average numberof customers present in the bank and the probability that acustomer will spend more than eight minutes in line.■ System 1: Each teller has his or her own line (andno moving between lines is permitted). Arrivingcustomers are equally likely to choose any teller.■ System 2: All customers wait in a single line forthe first available teller.If you were the bank manager, which system wouldyou prefer?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
icon
Related questions
Question

On average, 100 customers arrive per hour at Gotham
City Bank. It takes a teller an average of two minutes
to serve a customer. Interarrival and service times are
exponentially distributed. The bank currently has four
tellers working. The bank manager wants to compare the
following two systems with regard to the average number
of customers present in the bank and the probability that a
customer will spend more than eight minutes in line.
■ System 1: Each teller has his or her own line (and
no moving between lines is permitted). Arriving
customers are equally likely to choose any teller.
■ System 2: All customers wait in a single line for
the first available teller.
If you were the bank manager, which system would
you prefer?

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps with 4 images

Blurred answer
Knowledge Booster
Inventory management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.