A service counter employs two servers. On average a server requires 8 minutes to process a customer and service times follow an exponential distribution. Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution. The service rate per server for this system is

A service counter employs two servers. On average a server requires 8 minutes to process a customer and service times follow an exponential distribution. Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution. The service rate per server for this system is

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Related questions

Q: . (Scenario Based Question - Customer )"Good fternoon, I need to speak to a manager now, can omeone…

A: The direct line of communication involving your customers and your organization is customer service.…

Q: 1. Seaports are important in global supply chains. Their management plays an important part in…

A: Queueing system analyzes the arrival pattern and service time in a system and optimizes the queue in…

Q: Your company has a very complex conveyor system in the warehouse. The conveyors take product from a…

A: Difficulty in hiring a candidate can arise due to various reasons such as a tight job market, lack…

Q: What advantages do psychological waiting-line treatments have over other methods?

A: The psychology of ready plays an important role in determining the queuing model for you to reduce…

Q: In queueing theory, how is the exponential distribution the most relevant probability distribution?

A: Research is a coordinated and structured way to discover answers. It is a lengthy process involving…

Q: Dr. Smith has a patient on a surgical unit in your hospital. Dr. Smith performed surgery today on…

A: Case Summary The case deals with Dr. Smith and his patient Mrs. Able. She underwent surgery by the…

Q: In the event of an emergency, the Leading Edge receptionist needs to know who is in the office…

A: Systemic thinking is a way of approaching problems that considers the whole system, rather than just…

Q: A popular restaurant in your community has begun to experience a decline in guests. Social media…

A: One of the inevitable realities of running a restaurant is dealing with the at times restaurant…

Q: As compared to other methods of gathering data, why are phone calls preferable?

A: Data gathering is an essential part of many research projects. It involves collecting information…

Q: Which of the following survey items use positive imagery?

A: Survey - A survey is a market research tool to gather information using relevant questions from a…

Q: i need the answer quickly

A: There may be some issue with clicking with the image of the question so, please repost it again, the…

Q: arrival

A: The success of the business depends upon how you interact with the customers. The more effectively…

Q: What metrics are used to assist administrators in analysing queues?

A: The following are the indicators that corporate managers use to measure waiting lines. The system's…

Q: The convergence of real and digital worlds has been made possible by all of these except which?…

A: Hi! Thank you for the question, As per the honor code, we are allowed to answer one question at a…

Q: Explain the concept of message queuing and its role in asynchronous communication between services.

A: In the digital age, firms use many services to optimize operations and improve customer experiences,…

Q: You bought a smartphone 2 months ago, but you are not happy with it.Write a letter of complaint,…

A: While writing a complaint letter, one must include the followings points: define the problem and…

Q: Analyze the benefits and drawbacks of using Mobile Application Management (MAM) solutions to control…

A: Mobile Application Management (MAM) solutions have become a crucial aspect of modern business…

Q: An employee drives into the employer's parking lot at 7:58 AM. He is scheduled to work from 8:00 AM…

A: Given that employee arrives at 8 AM and leaves at 8.10 AM.

Q: How is customer relationship management software being used in call centers? Could you explain.

Q: Describe the transfer risk control strategy. Provide an example of using this strategy to reduce the…

A: The risk control strategy is a defensive measure to manage the risk. Risk management is a part of a…

Q: What security procedures and processes are available for vehicular communications or…

A: Vehicle to vehicle Communications : Vehicular communication is based on wireless short-range…

Q: The term "interruptions" has a variety of meanings. Describe the kind of interruptions you're…

A: Interruptions can be described as disturbance or distraction a worker faces in between a work.…

Q: ssuming you are on the phone with a customer, how would you respond in each of the following…

A: The process of directly interacting of having one-to-one communication between the customer and…

Q: With reference to leisure and recreation managed services a point of service refers to A. hot dog…

A: Leisure and recreation management services refer to the provision of various amenities and…

Q: Matt and Sara are regulars at Culver's. They have strong positive belief about the restaurant, and…

A: Marketers do intensive research to understand why customers show a party behaviour while buying…

Q: What are the supplies, materials, and equipment used by Room Attendants in a hotel?

A: Advantages of cleaning material or equipment by room attendants

Q: Several credit card firms now give users one-time-use credit card numbers as an extra layer of…

A: To make online buying safer, single-use credit cards, often known as virtual or disposable credit…

Q: A licensee must inform the Director of a change of address Within 10 days Within 30 days Within 60…

A: Option A. Within 10 days

Q: Snappy Lube is a quick-change oil center with a single service bay. On average, Snappy Lube can…

A: Service rate, µ10min. per carArrival rate, λ15min. per car

Q: At an airport if an international flight get delayed inordinately, what should be the reaction of…

A: The airline has certain duties towards the customers and passengers and they are bound to provide…

Q: Discuss the 4 importance elements of call center. -Discuss the 5 importance elements in managing…

A: A Call Center is basically a support system based on calling where people call to resolve their…

Q: A company handbook states that employees will be given warnings for three instances of arriving late…

A: At-will employment means that an employer has the right to terminate an employee at any time and for…

Q: Identify and describe a queueing system of interest

A: The mathematical study of queuing systems, known as queuing theory, offers methods and instruments…

Q: Describe Queueing models involving non-exponential distribution?

A: The queueing model is the model that is used to solve the problem that occurs in service-oriented…

Q: Answer C only. Tim Woods, a recent GMU MBA grad and serial entrepreneur, has opened Pets-R-awesOMe,…

A: Following given problem is solved as follows: Hourly Cost increased = Cost difference / Old Cost…

Q: Which security techniques or procedures are suitable for vehicular or vehicle-to-vehicle…

A: V2V incorporates a ton of examination headings with no worldwide normalization in the correspondence…

Q: What is the role of the front desk office department in a hotel

A: The front desk office department in a hotel plays a crucial role in delivering a high-quality…

Question

please answer within 30 minutes.

A service counter employs two servers. On average
a server requires 8 minutes to process a customer
and service times follow an exponential distribution.
Customers arrive at the counter at the rate of 12 per
hour according to a Poisson distribution. The service
rate per server for this system is
Select one:
A.
16 customers per hour
B.
7.5 customers per hour
C.
8 customers per hour
D.
3.75 customers per hour

Expert Solution

This question has been solved!

Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.

This is a popular solution!

SEE SOLUTION Check out a sample Q&A here

Step 1

VIEW

Step 2

VIEW

Trending now

This is a popular solution!

Step by step

Solved in 2 steps

SEE SOLUTION Check out a sample Q&A here

Similar questions

Globe Industries is a multinational tech company specializing in e-commerce, cloud computing and artificial intelligence. GLOBE INDUSTRIES has an online shopping website/app where persons globally can purchase a variety of new and used goods, including computers, vehicles, music and books. Consumers are not using Globe Industries' e-commerce website/app because it lacks certain functions or features that make their online shopping experience easier. Issue The issue of customer retention has been the topic of discussion among the management team for months at Globe Industries. They have noted several complaints and concerns regarding the predicaments that the company is experiencing, which has negatively affected the company’s profits. The number one complaint noted was; the outdated approach to the company’s operations. This problem is stemming from the lack of access to information by its users from their own personal accounts. It was noted that in order for a transaction to be…
What are the duties and responsibilities of a FLIGHT ATTENDANT?
Consider your most recent unpleasant waiting experience. What went wrong andhow could it have been improved?
Why do low-cost airline companies have waiting issues ?
Electronics Company has received a much greater number of queries in recent months. DVD players for which the company received several complaints and returns manufacturers. When a DVD is inserted into the loader system, it may become entangled, making its removal difficult. Available now on DVD. Users will attempt to remove the DVD drawer unavoidably. Use only their fingertips or by trying it open with any implement such as a utilizing a bladed tool such as a knife, pencil, or screwdriver, TV or deliberately harming oneself. When comparing the different.Quality and the possible costs associated with quality assurance are both quite important associated with this matter of poor quality?
A. Explain the concept of queue and queue theory or waiting line theory and its importance in business
List at least three major goals identified by the leadership in a Cigna call center
Only need (H) answered.
Explain how waiting-line models can be used to make managerial decisions.
How does message queuing and asynchronous communication play a role in building responsive and resilient services?