omer Type (X1) is: 1 = less than 1 year 2 = between 1 year an

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Is there a significant difference on the ratings of the respondents on Delivery Speed – X18) when grouped according to Customer Type – X1?

The coding for Customer Type (X1) is:
1 = less than 1 year
2 = between 1 year and 5 years
3 = longer than 5 years


The coding for Delivery Speed (X18) is:
0 = Poor 
10 = Excellenet


Interpret/Explain the One-Way ANOVA test result found in the attached image file

X18 Delivery Speed
Less than 1 year
1 to 5 years
Over 5 years
Total
X18 Delivery Speed
Levene
Statistic
.866
X18 Delivery Speed
Between Groups
Within Groups
Total
Post Hoc
Test of Homogeneity of Variances
Tukey HSD
df1
Games-Howell
N
Tukey
HSD
32
35
33
100
2
Sum of
Squares
Homogeneous
24.030
29.370
53.400
1 to 5 years
Mean
Over 5 years
Dependent Variable:X18 - Delivery Speed
3.172
4.243
(1) X1-
Customer Type
Less than 1 year
4.200
3.886
1 to 5 years
df2
Over 5 years
Less than 1 year
97
df
Std. Deviation
.6150
.5731
.4500
.7344
ANOVA
Sig.
1 to 5 years
1 to 5 years
Over 5 years
Less than 1 year
Over 5 years.
Less than 1 year
1 to 5 years
*. The mean difference is significant at the 0.05 level.
.424
N
2
97
99
(J) X1-
Customer Type
1 to 5 years
Over 5 years
Less than 1 year
Over 5 years.
Less than 1 year
X18 - Delivery Speed
Mean Square
12.015
.303
32
33
35
Descriptives
Std. Error
.1087
.0969
.0783
.0734
X1 Customer
Type
Less than 1 year
Over 5 years
1 to 5 years
Sig.
1.000
Means for groups in homogeneous subsets are displayed.
a. Uses Harmonic Mean Sample Size = 33.287.
Multiple Comparisons
F
39.681
Mean
Difference (1-
J)
-1.0710'
-1.0281'
1.0710'
.0429
1.0281'
-.0429
-1.0710'
-1.0281'
1.0710'
.0429
1.0281'
-.0429
Subset for alpha= 0.05
1
2
3.172
95% Confidence Interval for
Mean
Lower Bound
2.950
4.046
4.200
4.243
.946
4.040
3.740
Siq.
.000
Std. Error
1346
.1365
.1346
.1335
.1365
.1335
1456
.1340
.1456
.1246
.1340
.1246
Upper Bound
3.394
4.440
4.360
4.032
Siq.
.000
.000
.000
945
.000
945
.000
.000
.000
.937
.000
.937
Minimum
1.6
3.0
3.3
1.6
Maximum
4.4
5.5
4.9
5.5
95% Confidence Interval
Lower Bound. Upper Bound
-1.391
-.751
-1.353
-.703
.751
1.391
-.275
.361
.703
1.353
-.361
.275
-1.420
-.722
-1.351
-.706
.722
1.420
-.256
.342
.706
1.351
-.342
.256
Transcribed Image Text:X18 Delivery Speed Less than 1 year 1 to 5 years Over 5 years Total X18 Delivery Speed Levene Statistic .866 X18 Delivery Speed Between Groups Within Groups Total Post Hoc Test of Homogeneity of Variances Tukey HSD df1 Games-Howell N Tukey HSD 32 35 33 100 2 Sum of Squares Homogeneous 24.030 29.370 53.400 1 to 5 years Mean Over 5 years Dependent Variable:X18 - Delivery Speed 3.172 4.243 (1) X1- Customer Type Less than 1 year 4.200 3.886 1 to 5 years df2 Over 5 years Less than 1 year 97 df Std. Deviation .6150 .5731 .4500 .7344 ANOVA Sig. 1 to 5 years 1 to 5 years Over 5 years Less than 1 year Over 5 years. Less than 1 year 1 to 5 years *. The mean difference is significant at the 0.05 level. .424 N 2 97 99 (J) X1- Customer Type 1 to 5 years Over 5 years Less than 1 year Over 5 years. Less than 1 year X18 - Delivery Speed Mean Square 12.015 .303 32 33 35 Descriptives Std. Error .1087 .0969 .0783 .0734 X1 Customer Type Less than 1 year Over 5 years 1 to 5 years Sig. 1.000 Means for groups in homogeneous subsets are displayed. a. Uses Harmonic Mean Sample Size = 33.287. Multiple Comparisons F 39.681 Mean Difference (1- J) -1.0710' -1.0281' 1.0710' .0429 1.0281' -.0429 -1.0710' -1.0281' 1.0710' .0429 1.0281' -.0429 Subset for alpha= 0.05 1 2 3.172 95% Confidence Interval for Mean Lower Bound 2.950 4.046 4.200 4.243 .946 4.040 3.740 Siq. .000 Std. Error 1346 .1365 .1346 .1335 .1365 .1335 1456 .1340 .1456 .1246 .1340 .1246 Upper Bound 3.394 4.440 4.360 4.032 Siq. .000 .000 .000 945 .000 945 .000 .000 .000 .937 .000 .937 Minimum 1.6 3.0 3.3 1.6 Maximum 4.4 5.5 4.9 5.5 95% Confidence Interval Lower Bound. Upper Bound -1.391 -.751 -1.353 -.703 .751 1.391 -.275 .361 .703 1.353 -.361 .275 -1.420 -.722 -1.351 -.706 .722 1.420 -.256 .342 .706 1.351 -.342 .256
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