Oltmann Enterprises provides consulting services to a variety of clients in an effort to help them be more efficient and effective at what they do, while helping them maintain or improve their organizational culture. Oltmann management specified the following objectives going into its new fiscal year: Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or learning and growth. Objective Increase customer satisfaction. Improve employee well-being. Increase profit margin. Improve efficiency in delivering recommendations to clients. Increase training/continuing education for employees. Improve professionalism while on-site with clients. Balanced scorecard perspective Customer Financial Internal Business Process Learning & Growth

Oltmann Enterprises provides consulting services to a variety of clients in an effort to help them be more efficient and effective at what they do, while helping them maintain or improve their organizational culture. Oltmann management specified the following objectives going into its new fiscal year: Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or learning and growth. Objective Increase customer satisfaction. Improve employee well-being. Increase profit margin. Improve efficiency in delivering recommendations to clients. Increase training/continuing education for employees. Improve professionalism while on-site with clients. Balanced scorecard perspective Customer Financial Internal Business Process Learning & Growth

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter18: Management Of Technology And Innovation

Section18.3: External Sources Of Technology And Innovation

Problem 2CC: Look at the Acer case at the beginning of the chapter and respond to the following items. 2. What...

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Oltmann Enterprises provides consulting services to a variety of clients in an effort to help them be more efficient and effective at
what they do, while helping them maintain or improve their organizational culture. Oltmann management specified the following
objectives going into its new fiscal year:
Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or
learning and growth.
Objective
Increase customer satisfaction.
Improve employee well-being.
Increase profit margin.
Improve efficiency in delivering recommendations to clients.
Increase training/continuing education for employees.
Improve professionalism while on-site with clients.
Balanced scorecard perspective
Customer
Financial
Internal Business Process
Learning & Growth

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