KCall centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businessescan better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agentwithin a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.Click the icon to view the dataa. Construct a frequency distribution and a percentage distribution.b. Construct a cumulative percentage distribution.c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?a. Construct a frequency distribution and a percentage distribution,Construct a frequency distributionTime (seconds)Frequency591015202514222831924293034(Type integers or decimals. Do not round.) y-10-daytions with customers. Call centers must be nand the overall performance of those centers. One key metric for measuring overall call center performance is seumber of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming callsto view the data.uency distribution and a percentage distribution.ulatiyncluenccy dFrcimore help.Data table151519151817238201737237FFON131721131711121119221886553924471312141419 7 18 19 25 5 14 14 25 161762011141015232523 30120PrintDone- X-cor

The question is about frequency distribution Given : To find : a ) construct freq. dist. and %…

Answered: Mers today play an important role in…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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In the digital age of marketing, special care must be taken to make sure that programmatic ads appearing on websites align with a company's strategy, culture and ethics. For example, in 2017, Nordstrom, Amazon and Whole Foods ea faced boycotts from social media users when automated ads for these companies showed up on the Breitbart website (ChiefMarketer.com). It is important for marketing professionals to understand a company's values and culture. The following data are from an experiment designed to investigate the perception of corporate ethical values among individuals specializing in marketing (higher scores indicate higher ethical values). Marketing Managers Marketing Research Advertising 3. 6 4 6. 5 7 (a) Use a = 0.05 to test for significant differences in perception among the three groups. State the null and alternative hypotheses. O Ho: At least two of the population means are equal. H : At least two of the population means are different. O Ho: Not all the population means are…
The success of an airline depends heavily on its ability to provide a pleasant customer experience. One dimension of customer service on which airines compete is on-time arrival. The file LateFlights contains a sample of data from delayed fights showing the number of minutes each delayed fight was late for two different airlines, Deita and Southwest. Click on the datafile logo to reference the data. DATA file Delta Southwest Delta Southwest Delta Southwest Delta Southwest Delta 36 30 34 38 119 120 63 37 35 67 114 53 102 55 8 87 68 100 43 50 86 74 17 66 87 35 40 34 64 41 53 30 86 33 57 61 7. 46 52 26 70 62 75 54 80 a. Formulate the hypotheses that can be used to test for a difference between the population mean minutes late for delayed flights by these two airlines. H1= population mean minutes late for delayed Deita flights Ha= population mean minutes late for delayed Southwest flights Ho: H- 2 Select your answer H.: -a -Select your answer b. What is the sample mean number of minutes…
Steve Taylor is the owner of Home Plus, which is a chain of home improvement stores. He would like to investigate the relationship between month advertising and monthly sales. The table below shows the amount spent on advertising, in millions of dollars, over several months along with the corresponding sales, also in millions of dollars. Month Advertising($ millions) Sales($ millions) 1 3 11 2 3 13 3 4 12 4 5 21 5 1 7 Use the Home Plus data to calculate: The standard error of the estimate. The 95% confidence interval for the average sales for a month where $4 million was spent on advertising.
In the digital age of marketing, special care must be taken to make sure that programmatic ads appearing on websites align with a company's strategy, culture and ethics. For example, in 2017, Nordstrom, Amazon and Whole Foods each faced boycotts from social media users when automated ads for these companies showed up on the Breitbart website (ChiefMarketer.com). It is important for marketing professionals to understand a company's values and culture. The following data are from an experiment designed to investigate the perception of corporate ethical values among individuals specializing in marketing (higher scores indicate higher ethical values). Marketing Managers Marketing Research Advertising 4 6 7 3 6 6 3 5 6 4 5 5 5 5 6 5 6 6 Find the value of the test statistic. Find the p-value. (Round your answer to three decimal places.) p-value = (b) At the ? = 0.05 level of significance, we can conclude that there are differences in the perceptions for marketing…
What is business analytics? Briefly describe the domain of the major fields of business analytics databases and data warehousing, descriptive, predictive, and prescriptive analytics.
A sales manager collected the following data on annual sales and years of experience. Annual Sales ($1000s) 80 Salesperson Years of Experience 1 1 4 102 3 6 103 4 10 119 5 13 136
The success of an airline depends heavily on its ability to provide a pleasant customer experience. One dimension of customer service on which airines compete is on-time arrival. The file LateFlights contains a sample of data from delayed fights showing the number of minutes each delayed fight was late for two dfferent airlines, Deita and Southwest. Click on the datafile logo to reference the data. DATA file Delta Southwest Delta Southwest Delta Southwest Delta Southwest Deita 36 30 34 38 119 120 63 37 35 67 114 53 102 55 8 87 68 100 43 50 86 74 17 66 87 35 40 34 64 41 53 30 86 33 57 61 7. 46 S2 26 70 62 75 54 80 a. Formulate the hypotheses that can be used to test for a difference between the population mean minutes late for delayed flights by these two airlines. 41= population mean minutes late for delayed Deita flights Ha = population mean minutes late for delayed Southwest flights Ho: H- 2Select your answer H.: -4a- Select your answer b. What is the sample mean number of minutes…
Compare the primary types of forecasting methods used to determine demand.
A social media app is conducting a study on the amount of time users spend on the app. They collect the following variables. Age Years: How old they are in years? Income: Monthly Income Location: What country do they live in? Device: Do they use an iPhone, Samsung, other? Service: Who provides their mobile phone service? For example: T-Mobile, At&t, Verizon, ect Hours: How many hours do they spend on the app per week. A) Which variable could the research construct a one proportion z-interval for? B) The social media app just launched a new algorithm that suggest content in an effort to increase the amount of time the user spends on the app. The researchers want to use the survey results to see if there is statistically significant evidence that on average users spend more than 10 hours per week on the social media app. The researchers found in their sample of 44 users, the mean hours spent on the app is 10.5 hours with a standard deviation of 5.675 hours. Which type of hypothesis test…
A sales manager collected the following data on annual sales and years of experience. Annual Sales ($1000s) 80 Salesperson Years of Experience 1 1 4 102 3 6 103 4 10 119 5 13 136
Government economic studies reveal that young adults, not middle-aged or older adults, are having the most difficult time in today’s economy. Although the nation’s labor market shows a decline in the unemployment rate, the percentage of young adults, ages 18 to 24, currently employed (54 percent) is at the lowest level since the government data collection began in 1948. If you were working for a national survey organization doing a general public survey of young adults and older adults, what topics and questions would you design into your survey to elaborate on this finding?
a. Make the case with graphs and numbers that women are a growing presence in the U.S. military. b. Make the case with graphs and numbers that women are a declining presence in the U.S. military. c. Write a paragraph that gives a balanced picture of the changing presence of women in the military using appropriate statistics to make your points. What additional data would be helpful?

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