Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran.___________ Defined quality as “fitness for use.”___________ Defined quality as “conformance to requirements.”___________ Set the performance standard as “zero defects.”___________ Defined 14 points for management to follow.___________ Emphasized a general management approach to quality, especially the human elements.___________ Rejected the concept of statistically acceptable levels of quality.___________ Stated that less than 20 percent of quality problems are due to workers.___________ Recommended continuous improvement to reduce variations.
Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran.___________ Defined quality as “fitness for use.”___________ Defined quality as “conformance to requirements.”___________ Set the performance standard as “zero defects.”___________ Defined 14 points for management to follow.___________ Emphasized a general management approach to quality, especially the human elements.___________ Rejected the concept of statistically acceptable levels of quality.___________ Stated that less than 20 percent of quality problems are due to workers.___________ Recommended continuous improvement to reduce variations.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Match the quality “guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming, and J for Juran.
___________ Defined quality as “fitness for use.”
___________ Defined quality as “conformance to requirements.”
___________ Set the performance standard as “zero defects.”
___________ Defined 14 points for management to follow.
___________ Emphasized a general management approach to quality, especially the human elements.
___________ Rejected the concept of statistically acceptable levels of quality.
___________ Stated that less than 20 percent of quality problems are due to workers.
___________ Recommended continuous improvement to reduce variations.
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