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Question: You have been assigned to propose a plan with Ritz-Carlton as a benchmark to design the customer service experience for a customised luxury clothing boutique.
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- Business case, Sustainable Products E-commerce Store(package free shop): As more people become environmentally conscious, there is a growing demand for sustainable products(sustainable pet products, clean beauty products, green technology, zero waste products, sustainable clothings and eco friendly home goods). An e-commerce store that specializes in eco-friendly products can be a profitable business idea. 1) Prepare at least 3 risks 2) Prepare Risk Response and mitigation plan 3)Dependencies: Define at least 3 dependency between tasksQuestion 1 Part 1 Read the case below and answer true/false Case Assignment: CEC Entertainment, Inc (Chuck E. Cheese’s)For more than 35 years, Chuck E. Cheese’s has been one of the nation’s go-to venues for children’s birthday parties and rainy afternoon outings. Operating under the slogan “Where a kid can be a kid,” there are more than 575 Chuck E. Cheese’s locations in 47 states and 10 foreign countries or territories. Their goal is to provide a fun and safe environment for children to play and families to create memories, but in 2015 Chuck E. Cheese’s made improvements notfor the children, but for the parents. “Your average kid who comes to Chuck E. wants to come 11 times a year; they come three times a year. The difference between that and the 11 times a year they want to come is the mom and dad veto,” said Tom Leverton, CEO of CEC Entertainment, Inc. “What we’ve been doing over the past couple of years especially is trying to address the mom and dad…Question 5 You are receiving an shipment and come across a box of shaving cream. What should you do? Please choose all that apply. Receive the shaving cream Raise an Andon CSecure it well with bubble wrap after scanning it in O Note is as Flammable on your workstation Submit
- A strong attraction for both a hotel guest and employee is to know the hotel is known for which of the following? Question 7 options: a) Being an employer of choice b) Being a high cost hotel c) Being a good service hotel d) Being a hotel with high turnoverQUESTION 5 According to COBIT5, stakeholders' needs influence stakeholders' drivers. True O FalseQuestion 4 "You are a project manager for a 10,000 sf industrial garage project in Toronto with a contract value of $1,350,000 and a contract duration of 6 months. You are preparing a status report for the project at the end of Month 3. The following progress data is available. What would be the forecast for estimate at completion for the project as of this reporting period? Use the CPI method of forecasting." PROJECT PLANNED DURATION REPORTING PERIOD Project Progress Data Planned Value (PV) Earned Value (EV) Actual Cost (AC) O "$1,080,000" "$1,215,000" O "$1,323,000" O "$1,161,000" INDUSTRIAL BUILDING 6 MONTHS MONTH 3 Month 1 $225,000 $250,000 $225,000 Month 2 $225,000 $250,000 $225,000 Month 3 $225,000 $250,000 $225,000 Month 4 $225,000 Month 5 $225,000 Month 6 $225,000
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